Customer Service Dispatcher
Johnson Controls
Customer Service Dispatcher
Job Description
What you will do Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.What we offerCompetitive Salary: Reflecting your skills and experienceGenerous Leave: 25 days annual leave plus Bank HolidaysHoliday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leaveComprehensive Benefits:Pension plan (up to 7% employer match)Life assuranceEmployee assistance programReferral schemeExclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discountsCareer Development: Extensive growth and advancement opportunitiesHow you will do it Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.What we look for Must haves:Strong customer service skillsConfident using computers and quick to learn new systemsOrganised, proactive, and comfortable picking up the phoneNice to haves:Experience in scheduling, planning, or coordinating workloadsKnowledge of the security or engineering industryAbout Johnson Controls Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.#LI-MS2#LI-Onsite#ADTcustomerservice
Locations
- Sunbury-on-Thames-Surrey-United Kingdom
Skills Required
- schedulingintermediate
- securityintermediate
Preferred Qualifications
- Experience in scheduling, planning, or coordinating workloads (experience)
- Knowledge of the security or engineering industry (experience)
- Experience in scheduling, planning, or coordinating workloads (experience)
- Knowledge of the security or engineering industry (experience)
Responsibilities
- Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.
- Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
- Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
- Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
- Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
- Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.
- Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
- Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
- Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
- Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
- Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.
Benefits
- general: Competitive Salary: Reflecting your skills and experience
- general: Generous Leave: 25 days annual leave plus Bank Holidays
- general: Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- general: Comprehensive Benefits:Pension plan (up to 7% employer match)Life assuranceEmployee assistance programReferral scheme
- general: Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- general: Career Development: Extensive growth and advancement opportunities
- general: Competitive Salary: Reflecting your skills and experience
- general: Generous Leave: 25 days annual leave plus Bank Holidays
- general: Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- general: Pension plan (up to 7% employer match)
- general: Employee assistance program
- general: Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- general: Career Development: Extensive growth and advancement opportunities
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