This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition. What you will do:You will lead the operational delivery for the assigned jobs and customers, ensuring service excellence and meeting financial performance expectations. Your responsibilities will include managing daily activities such as Health & Safety–driven risk analysis, planning and coordination, customer communication, and the efficient management of technical teams and resources. How you will do it:Develop a deep understanding of customers, their businesses, and the processes and tools they use to achieve their objectives.Ensure best-in-class service delivery through effective resource planning, deployment, and field operations administration.Own and drive financial KPIs for the assigned area of responsibility, including revenue, margin, profitability, resource utilization, and absorptionPartner closely with your direct manager and other service delivery leaders to ensure resources are deployed in line with contractual obligations and customer commitmentsMonitor field service execution to ensure internal processes are followed and customer expectations are consistently metTrack and report competitor activity and market trends relevant to the service business growth strategyApply and promote safety policies in industrial environments in accordance with Italian Legislative Decree D.Lgs. 81/2008Prepare and validate work permits, including work at height, activities on operating plants, correct application of LOTO (Lockout/Tagout), PPE, and operating proceduresSupport the assessment of specific risks through on-site inspections, coordinating with internal or customer RSPP and HSE Managers.What we look for:Required Bachelor’s degree or equivalentProven technical expertise in Industrial Refrigeration and/or the HVAC market.Minimum 5 years’ experience managing field resources, ideally in a Service environment (preventive maintenance, repair activities, and larger modernization projects)Strong safety mindset and solid knowledge of Italian H&S regulations (D.Lgs. 81/2008)Assertive, action-oriented leader, results-driven and innovative; able to solve complex problems under tight deadlinesFluent in Italian with a good knowledge of English (reading, writing, and presentation skills)Proficient in Excel, Word, and AI tools/LLMs. Preferred ASPP certification (not essential, but highly valued). Our benefits:We offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition we offer outstanding career development opportunities which will stretch your abilities and channel your talents.If you are interested to learn more about this exciting opportunity then please apply directly to the role through the web page. Offriamo:The initial basic salary for this position will be in the range of €40.900 – €56.200 per year. The final package will reflect your experience, skills, and qualifications relevant to the role. The overall compensation package may include variable components and additional company benefits, which will be discussed during the selection process. We are committed to fair, equitable, and gender-neutral pay practices. The applicable collective agreement: Contratto Collettivo Nazionale di Lavoro Industria Metalmeccanica e della Installazione di Impianti. Agile WorkingMeal VouchersWelfare Who we are:Johnson Controls is a global diversified technology and multi industrial leader, serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders, through strategic focus on our buildings and energy growth platforms.