Product Manager, EMEA Fire Service
Johnson Controls
Product Manager, EMEA Fire Service
Job Description
What will you do The Product Manager, EMEA, Fire Service is accountable for innovation, development, and management of service products within the Fire domain in the Europe, Middle East, and Africa (EMEA) region. This role operationalizes global service platforms within the region and is responsible for building and managing region-specific service products using the Rapid Closed Loop (RCLP) new service design process. This role sits within the Global Service Product Management organization and is a key partner to the EMEA domain and leadership teams.How will you do itKey ResponsibilitiesOwns KPIs for an assigned service product portfolioOperationalizes service platforms from global teamBuilds and launches region‑specific service offerings as needed, in alignment with global standardsServes as domain service subject-matter expert (SME)Participates in problem-solving, kaizen, and VSM eventsRepresents regional field and customer voice to global teamSuccess MeasuresSupports region domain service P&L performance, including revenue growth and margin expansionDelivers on-performance new service introduction (NSI)Improves service attach/linkage rates across the portfolioIncreases premium (full coverage) service mixDrives growth in connected assetsWhat we are looking forRequired Extensive experience in service product management, service operations, service commercial enablement, or product lifecycle managementProven expertise in the Fire Service domain, serving as a trusted advisor and subject matter expertProven track record of successfully bringing new capabilities to marketStrong project management and execution skillsDemonstrated ability to lead cross-functional teams and initiativesProficiency in English, both written and spokenWillingness and ability to travel 10–25% of the timePreferred Bachelor’s degree in Engineering, Business Administration & Management, or TechnologyExperience working with digital or connected solutionsFamiliarity with Lean methodologies and tools! We believe that great talent isn’t limited by location. If you are based near any of our EMEA offices and can effectively collaborate within the region, we welcome your application!#LI-MP1#LI-Hybrid
Locations
- Sunbury-on-Thames-Surrey-United Kingdom
Skills Required
- service product managementintermediate
- Fire Service domainintermediate
- Englishintermediate
- Lean methodologiesintermediate
Required Qualifications
- Extensive experience in service product management, service operations, service commercial enablement, or product lifecycle management (experience)
- Proven expertise in the Fire Service domain, serving as a trusted advisor and subject matter expert (experience)
- Proven track record of successfully bringing new capabilities to market (experience)
- Strong project management and execution skills (experience)
- Demonstrated ability to lead cross-functional teams and initiatives (experience)
- Proficiency in English, both written and spoken (experience)
- Willingness and ability to travel 10–25% of the time (experience)
- Extensive experience in service product management, service operations, service commercial enablement, or product lifecycle management (experience)
- Proven expertise in the Fire Service domain, serving as a trusted advisor and subject matter expert (experience)
- Proven track record of successfully bringing new capabilities to market (experience)
- Strong project management and execution skills (experience)
- Demonstrated ability to lead cross-functional teams and initiatives (experience)
- Proficiency in English, both written and spoken (experience)
- Willingness and ability to travel 10–25% of the time (experience)
Preferred Qualifications
- Bachelor’s degree in Engineering, Business Administration & Management, or Technology (degree in engineering)
- Experience working with digital or connected solutions (experience)
- Familiarity with Lean methodologies and tools (experience)
- Bachelor’s degree in Engineering, Business Administration & Management, or Technology (degree in engineering)
- Experience working with digital or connected solutions (experience)
- Familiarity with Lean methodologies and tools (experience)
- ! We believe that great talent isn’t limited by location. If you are based near any of our EMEA offices and can effectively collaborate within the region, we welcome your application! (experience)
Responsibilities
- Owns KPIs for an assigned service product portfolio
- Operationalizes service platforms from global team
- Builds and launches region‑specific service offerings as needed, in alignment with global standards
- Serves as domain service subject-matter expert (SME)
- Participates in problem-solving, kaizen, and VSM events
- Represents regional field and customer voice to global team
- Owns KPIs for an assigned service product portfolio
- Operationalizes service platforms from global team
- Builds and launches region‑specific service offerings as needed, in alignment with global standards
- Serves as domain service subject-matter expert (SME)
- Participates in problem-solving, kaizen, and VSM events
- Represents regional field and customer voice to global team
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