Job Description

Locations

• Toronto-Ontario-Canada

Salary

Required Qualifications

• Completion of a bachelor’s degree in computer science, information technology, or equivalent field. (degree in computer science)
• Completion of a bachelor’s degree in computer science, information technology, or equivalent field. (degree in computer science)
• A minimum of ten years’ work-related experience in the outlined role with demonstrated mastery of all responsibilities outlined above. (experience)
• A minimum of ten years’ work-related experience in the outlined role with demonstrated mastery of all responsibilities outlined above. (experience)
• Valid CCNP certification or equivalent. (certification)
• Valid CCNP certification or equivalent. (certification)
• Must be able to work varying shifts and overtime as required. (experience)
• Must be able to work varying shifts and overtime as required. (experience)
• Must be able to pass provincial and federal criminal record check and subject interview. (experience)
• Must be able to pass provincial and federal criminal record check and subject interview. (experience)
• Must be physically able to perform basic maintenance tasks, which includes ability to climb ladders, use hand tools, lift heavy objects with assistance, etc. (experience)
• Must be physically able to perform basic maintenance tasks, which includes ability to climb ladders, use hand tools, lift heavy objects with assistance, etc. (experience)
• Excellent communication, information gathering, and documentation skills. (experience)
• Excellent communication, information gathering, and documentation skills. (experience)
• Excellent time management skills and punctuality. (experience)
• Excellent time management skills and punctuality. (experience)
• Ability to commute throughout the GTA on a daily basis and to remote sites on an infrequent basis. (experience)
• Ability to commute throughout the GTA on a daily basis and to remote sites on an infrequent basis. (experience)

Preferred Qualifications

• Familiarization with cybersecurity best practices and hardening techniques with regards to network equipment, server operating systems, workstations, and OT. (experience)
• Familiarization with cybersecurity best practices and hardening techniques with regards to network equipment, server operating systems, workstations, and OT. (experience)
• History of attaining the CompTIA A+ certification. (certification)
• History of attaining the CompTIA A+ certification. (certification)
• History of attaining the ITIL v3/v4 Foundation certification. (certification)
• History of attaining the ITIL v3/v4 Foundation certification. (certification)
• Valid cybersecurity related certifications. (certification)
• Valid cybersecurity related certifications. (certification)

Responsibilities

• Manage the procurement process and physical installation for new network equipment across multiple customer sites.
• Manage the procurement process and physical installation for new network equipment across multiple customer sites.
• Manage and maintain the structured cabling across multiple customer sites. Schedule and manage electrical and cabling contractors to perform required work.
• Manage and maintain the structured cabling across multiple customer sites. Schedule and manage electrical and cabling contractors to perform required work.
• Install, configure, harden, and maintain network operating systems.
• Install, configure, harden, and maintain network operating systems.
• Configure and troubleshoot firewall/IPS policies and access control lists.
• Configure and troubleshoot firewall/IPS policies and access control lists.
• Configure, manage, and troubleshoot cybersecurity products such as two-factor authentication and endpoint protection solutions.
• Configure, manage, and troubleshoot cybersecurity products such as two-factor authentication and endpoint protection solutions.
• Perform wireless surveys to identify coverage and performance issues. Implement system improvements to address deficiencies.
• Perform wireless surveys to identify coverage and performance issues. Implement system improvements to address deficiencies.
• Maintain an asset/software inventory, system documentation, and diagrams for all network infrastructures across customer sites. Write standard operating procedures documentation and facilitate knowledge transfer to junior network administrators for coaching.
• Maintain an asset/software inventory, system documentation, and diagrams for all network infrastructures across customer sites. Write standard operating procedures documentation and facilitate knowledge transfer to junior network administrators for coaching.
• Manage multiple methods of software and configuration backup. Create and maintain backup documentation outlining standard operating procedures, schedules, and system as-built configuration.
• Manage multiple methods of software and configuration backup. Create and maintain backup documentation outlining standard operating procedures, schedules, and system as-built configuration.
• Deploy, configure, harden, and maintain network management systems (i.e. HPE IMC, Cisco Catalyst Center, SolarWinds, PRTG) that performs system monitoring, log aggregation, and alerting.
• Deploy, configure, harden, and maintain network management systems (i.e. HPE IMC, Cisco Catalyst Center, SolarWinds, PRTG) that performs system monitoring, log aggregation, and alerting.
• Work with OEMs, vendors, contractors, and customers in order to troubleshoot issues, request quotes, manage service agreements, and execute hardware warranty RMAs.
• Work with OEMs, vendors, contractors, and customers in order to troubleshoot issues, request quotes, manage service agreements, and execute hardware warranty RMAs.
• Perform daily, weekly, monthly, and annual preventative maintenance including health checks, software patching, generating reports, system upgrades, etc.
• Perform daily, weekly, monthly, and annual preventative maintenance including health checks, software patching, generating reports, system upgrades, etc.
• Assist with creating and maintaining disaster recovery and business continuity practices and documentation.
• Assist with creating and maintaining disaster recovery and business continuity practices and documentation.
• Perform cybersecurity audits of network and OT systems, participate in vulnerability assessment exercises, and coach the wider team on cybersecurity best practices.
• Perform cybersecurity audits of network and OT systems, participate in vulnerability assessment exercises, and coach the wider team on cybersecurity best practices.
• Follow incident management procedures and log all work completed in the IT ticketing system. Work with stakeholders to perform efficient and effective troubleshooting of issues, perform root cause analysis studies, and implement system improvements to reduce incident occurrences.
• Follow incident management procedures and log all work completed in the IT ticketing system. Work with stakeholders to perform efficient and effective troubleshooting of issues, perform root cause analysis studies, and implement system improvements to reduce incident occurrences.
• Comply with all Johnson Controls safety policies and procedures. Comply with all company policies and procedures and adhere to company standards.
• Comply with all Johnson Controls safety policies and procedures. Comply with all company policies and procedures and adhere to company standards.
• Assist the ICAT team with installing, configuring, maintaining, and troubleshooting building systems that fall under the team’s shared responsibility.
• Assist the ICAT team with installing, configuring, maintaining, and troubleshooting building systems that fall under the team’s shared responsibility.
• On-site attendance five days a week and participate in a rotating on-call schedule.
• On-site attendance five days a week and participate in a rotating on-call schedule.
• Mentor junior team members and train them to perform common tasks.
• Mentor junior team members and train them to perform common tasks.

Benefits

• general: Competitive salary
• general: Paid vacation/holidays/sick time
• general: Comprehensive benefits package including 401K, medical, dental, and vision care.
• general: On-the-job/cross-training opportunities
• general: Encouraging and collaborative team environment
• general: Dedication to safety through our Zero Harm policy
• general: Competitive salary
• general: Paid vacation/holidays/sick time
• general: Comprehensive benefits package including 401K, medical, dental, and vision care.
• general: On-the-job/cross-training opportunities
• general: Encouraging and collaborative team environment
• general: Dedication to safety through our Zero Harm policy
• general: Safe and professional work environment.
• general: Safe and professional work environment.
• general: Flexible working hours and occasional work from home.
• general: Flexible working hours and occasional work from home.
• general: Comprehensive group health and dental benefits plan.
• general: Access to group RRSP and DCCP plans.
• general: Access to group RRSP and DCCP plans.
• general: Employee assistance and wellness programs.
• general: Employee assistance and wellness programs.
• general: Reimbursement for employee training materials, courses, certifications, and professional development. Access to an internal catalogue of training materials.
• general: Reimbursement for employee training materials, courses, certifications, and professional development. Access to an internal catalogue of training materials.
• general: Reimbursement for safety personal protective equipment.
• general: Reimbursement for safety personal protective equipment.

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