Technical Support Advisor (Nights) – Join Our Team!Shift Pattern: Night shift rotation 4‑on / 4‑off schedule Hours: 19:00–07:00 *6-8 weeks of fully paid daytime training (Mon–Fri) required prior to starting the night shift rotationJohnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for motivated individuals to join our ADT Support team. You don’t need a technical background to apply — if you have strong customer service skills, enjoy problem‑solving, and are keen to learn, we’ll provide full training. Each year, we support more than 300,000 customers by keeping their alarm systems running smoothly, and you’ll play an important part in delivering that service. With us, you’ll benefit from comprehensive training, long‑term job security, and clear opportunities for career growth across both ADT and Johnson Controls at local, national, and global levels. What we offerCompetitive Salary: Reflecting your skills and experienceBonus Plan: Performance-based bonuses to reward your impactGenerous Leave: 25 days of annual leave plus time off in lieu for any Bank Holidays workedHoliday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leaveComprehensive Benefits:Pension plan (up to 7% employer match)Life assuranceEmployee assistance programReferral schemeExclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discountsCareer Development: Extensive growth and advancement opportunitiesFree Onsite Parking: Hassle-free commutingDress Down Fridays: Casual attire to wrap up the week How will you do itDiagnose and troubleshoot security alarm faultsUse a broad range of monitoring and programming softwareDeliver excellent customer service to external residential customersHandle bespoke and high-security customer requirements with discretionAssist field engineers to ensure remote connectivity to alarm systems Essential Skills: ✔ An interest in problem-solving✔ Customer service skills and experience✔ Excellent communication skills✔ Ability to convey technical information to a non-technical audience Preferred Skills: 🔹 Experience in technical problem-solvingIf you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!