Role SummaryPartners closely with Global Strategic Account Managers (GSAMs) to align technical solutions with account strategy, drive customer engagement, and accelerate deal conversion. Serves as a global customer advocate, ensuring alignment between customer needs, solution delivery, and long-term partnership objectives. Leads architecture, positioning, and technical execution of advanced thermal and cooling solutions for global data center customers (Global Strategic Accounts). Acts as a trusted advisor aligning customer requirements with optimized, scalable, and energy-efficient architectures across chiller, liquid cooling, and central plant systems.Core ResponsibilitiesArchitect end-to-end thermal solutions (air-cooled, liquid cooling, hybrid systems) aligned with hyperscale and colocation requirementsTranslate customer technical requirements into optimized system designs, including capacity modeling and performance trade-offsLead technical components of proposals, including system architecture, energy efficiency modeling, and solution differentiationPartner with Global Strategic Account Managers (GSAMs) to align solution strategy with account priorities, customer engagement plans, and pipeline developmentServe as a global customer advocate, representing customer requirements internally across engineering, product, and operations to drive alignment and deliveryLead and support program management of complex, multi-region data center initiatives, ensuring coordination across stakeholders, timelines, and deliverablesSupport pricing and commercial strategy through technical value articulation (TCO, PUE, lifecycle cost)Act as technical interface between customer engineering teams and JCI product/engineering organizationsDrive innovation adoption (e.g., high-density liquid cooling, advanced chillers, heat reuse)Operating RhythmsJoint engagement with GSAMs in strategic account planning, global customer governance, and executive technical discussionsLead global customer advocacy forums to align technical roadmaps, performance expectations, and long-term partnership objectivesProgram management cadence across large-scale deployments, ensuring alignment on scope, schedule, and delivery milestonesTechnical design workshops with customers focused on future state architectures and AI workloadsProposal development cycles with cross-functional engineering, product, commercial teams, and GSAM leadershipQuarterly solution and program reviews aligned to customer roadmap, capacity plans, and technology evolutionOngoing engagement with product teams to influence roadmap based on customer requirementsKey Skills & ExpertiseData center cooling systems (chillers, CDU, CRAH/CRAC, liquid cooling)Thermal system design and capacity planningEnergy efficiency optimization (PUE, WUE, sustainability targets)Global customer advocacy and stakeholder managementProgram and project management across complex, multi-region deploymentsHyperscale and colocation design standardsTechnical sales and solution positioning in partnership with GSAM organizationsCross-functional leadership across engineering, sales, and operations