Coordinating with others to support the design and development of training and ensuring curriculum accuracy. Coordinating with others to support the selection of training methods and programs. Coordinating with others to support the completion of training objectives for education modules. and supporting clients learning goals with limited guidance. Coordinating with others to support the evaluation of alternative training techniques, procedures, and/or methods. Coordinating with others to support the delivery of training programs, and guiding learners by leveraging adult learning principles. Leveraging working knowledge to review evaluations used to assess the application of skills, knowledge, and training objectives. Uses best practices for training modalities, monitoring, and analyzing training results. Coordinating with others to support the development, analysis, and management of program plans including scope identification and management, schedule, inter-dependencies, and resource forecast. Coordinating with others to review needs assessments for training and/or performance issues. Researching training norms and industry standards within assigned areas with limited guidance.

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.


• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.


• Supports other groups within or outside the company by: supporting consultants, local Human Resources, and or client business leaders to execute systems, initiatives, and programs.


• Works on design and development of trainings by: drafting basic content (e.g., training aids) and reviewing other supporting materials and guidelines to ensure curriculum accuracy; participating in identifying potential training methods (e.g., e-learning, in-person, classroom, on-site, just-in-time support, web sessions, blended learning, and conference calls) and programs; having an understanding of training objectives for education modules, participating in the revision of training modules, and review of supporting materials; supporting and helping prioritize short-term and at times long-term learning goals and helping the business unit reach these objectives; and identifying alternative training techniques, procedures, and/or methods.


• Gathers programs training needs by: supporting a standard needs assessment of training and or performance issue.


• Monitors effectiveness of training by: using standard methods to measure the effectiveness of training to foster continuous improvement of programs.


• Completes work assignmentsand supports completion of projects by: learning to develop and analyze standard project/program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast.


• Responsible for aiding in effective training delivery by: assisting in the delivery of training program(s) (e.g., orientation, customer service, and supervisory skills); assisting with the facilitation of training by leveraging adult learning principles; supporting the evaluation and the application of skills, knowledge, and training objectives; gathering feedback or results of the training assessment and summarizing results; and serving as a junior trainer by leading standard training routinely monitored by others and assisting in selecting best practices for training modalities (e.g., virtual, in-person classroom).