Location:For Those Who Work At Home, OhioThe Agentic AI Lead is responsible for identifying, designing, and deploying AI-powered agents that transform business workflows across the bank. This role sits at the intersection of business, technology, and risk—owning the end-to-end lifecycle of agent-driven use cases, from opportunity identification through production deployment and adoption.The Agentic AI Lead partners closely with Product, Engineering, Risk, and Business leaders to embed AI agents into core processes (e.g., client onboarding, underwriting, sales enablement), driving measurable improvements in productivity, cycle time, and client experience.Key Responsibilities1. AI Use Case Identification & StrategyIdentify and prioritize high-impact workflows for agentic AI automation across business domains (e.g., Commercial Banking, Credit, Operations)Define clear value cases (efficiency, revenue lift, risk reduction)Build and manage the AI agent roadmap aligned with domain strategy2. Agent Design & Workflow TransformationDesign AI agents and multi-agent systems to automate and augment business processesDefine agent behaviors, decision logic, and escalation pathways (human-in-the-loop)Reimagine workflows to maximize autonomy while maintaining appropriate controlsPartner with business leaders to redesign operating models around AI capabilities3. Cross-Functional Delivery LeadershipCollaborate with AI Engineering, Data Science, and Product teams to translate use cases into technical solutionsEnsure alignment between business requirements and technical implementationGuide prompt design, tool orchestration, and agent interaction models4. Risk, Governance & ControlsDefine and implement guardrails for AI agents (accuracy thresholds, explainability, bias mitigation)Partner with Model Risk Management, Compliance, and Legal to ensure adherence to regulatory standardsEstablish human oversight models, auditability, and fallback procedures for AI-driven actions5. Deployment, Adoption & Change ManagementPartner with Change Management Lead on providing advise/consultation on pilot programs and ways to scale adoption across the businessPartner with domain team to drive behavior change to ensure effective integration of AI agents into daily workflows6. Performance Measurement & Continuous ImprovementTrack and report on key success metrics:Productivity gainsCycle time reductionUser adoption and satisfactionOutput quality and accuracyContinuously refine agents based on feedback, data, and evolving business needsRequired QualificationsExperience8–12+ years experience in banking, consulting, product, or digital transformation rolesExperience leading cross-functional initiatives involving business and technology teamsDemonstrated track record and experience with AI/ML, GenAI, or automation technologies, preferably in enterprise settingsPreferred QualificationsExperience in commercial banking, credit, underwriting, or operationsFamiliarity with AI governance frameworks (model risk, responsible AI)Experience working in Agile / product operating modelsBackground in consulting, digital transformation, or innovation rolesCore SkillsModel selection & evaluation (fit-for-purpose)Prompt orchestration & workflow compositionExperimentation design & performance tuningReliability engineering (evals, guardrails, monitoring)Business problem framing for AI use casesComplexity management (avoid over-engineering)COMPENSATION AND BENEFITSThis position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.Please click here for a list of benefits for which this position is eligible.Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.Job Posting Expiration Date: 09/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Remote