Job Description

Locations

• OH, Brooklyn

Skills Required

• Microsoft Office applicationsintermediate
• 10-Keyintermediate
• banking policiesintermediate
• multiple payment delivery channelsintermediate
• operations roleintermediate

Required Qualifications

• Proficient in Microsoft Office applications (experience)
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy. (degree in 10)
• Proven ability to handle monetary/ processing functions independently (experience)
• Proven ability to handle high transaction volumes accurately and meet production goals (experience)
• Proven strong verbal/written communication and interpersonal skills (experience)
• Good judgement and decision making skills, basic leadership skills/ability to identify issues, demonstration of basic analytical, research and problem resolution skills (experience)
• Comfortable navigating multiple computer systems and applications, utilizing resources to solve routine challenges (experience)
• Moderate knowledge of banking policies, procedures, government regulations, (experience)
• Ability to perform moderate scheduled and non-scheduled maintenance functions (experience)
• Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently (experience)
• May train or assist in training new staff (experience)
• Ability to work with minimal supervision in decision making (experience)
• Intermediate understanding of accounting principles (experience)
• Intermediate understanding of loan documentation (experience)
• Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires (experience)
• Proficient in Microsoft Office applications (experience)
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy. (degree in 10)
• Proven ability to handle monetary/ processing functions independently (experience)
• Proven ability to handle high transaction volumes accurately and meet production goals (experience)
• Proven strong verbal/written communication and interpersonal skills (experience)
• Good judgement and decision making skills, basic leadership skills/ability to identify issues, demonstration of basic analytical, research and problem resolution skills (experience)
• Comfortable navigating multiple computer systems and applications, utilizing resources to solve routine challenges (experience)
• Moderate knowledge of banking policies, procedures, government regulations, (experience)
• Ability to perform moderate scheduled and non-scheduled maintenance functions (experience)
• Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently (experience)
• May train or assist in training new staff (experience)
• Ability to work with minimal supervision in decision making (experience)
• Intermediate understanding of accounting principles (experience)
• Intermediate understanding of loan documentation (experience)
• Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires (experience)
• This is an evergreen posting. We continuously accept applications for this role to build a pipeline of qualified candidates for future openings. While there may not be an immediate vacancy, your application may be considered for upcoming opportunities aligned with this position. (experience)

Preferred Qualifications

• Minimum 1 year of experience in operations role (experience, 1 years)
• High School Diploma or equivalent work experience required. College degree preferred (experience)
• Works well with others in a fully developed team environment (experience)
• Open minded and adaptable to new ideas in a changing environment (experience)
• Exceptional attention to detail. (experience)
• Ability to work under pressure and meet deadlines (experience)
• Minimum 1 year of experience in operations role (experience, 1 years)
• High School Diploma or equivalent work experience required. College degree preferred (experience)
• Works well with others in a fully developed team environment (experience)
• Open minded and adaptable to new ideas in a changing environment (experience)
• Exceptional attention to detail. (experience)
• Ability to work under pressure and meet deadlines (experience)

Responsibilities

• This role covers a combination of staff within the areas of operations, credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
• Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• Reviews and ensures proper documentation or procedures are used for moderate activities
• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provide service in relation to moderate complex billing inquiries, service requests, suggestions and complaints from customers
• Uses some independence of thought to resolve basic issues, and refers more complex problems to supervisors or other experts.
• Recommends and implements programs to solve routine issues, contributes to work flow or process change and redesign, and forms a foundational/basic understanding of the specific product or process
• Accountable for regular reporting and analysis requests
• Typically covers a broad range of responsibilities rather than focusing on one specific role.
• Is fully proficient in duties while working under moderate to limited supervision.
• Other duties as assigned
• This role covers a combination of staff within the areas of operations, credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
• Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• Reviews and ensures proper documentation or procedures are used for moderate activities
• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provide service in relation to moderate complex billing inquiries, service requests, suggestions and complaints from customers
• Uses some independence of thought to resolve basic issues, and refers more complex problems to supervisors or other experts.
• Recommends and implements programs to solve routine issues, contributes to work flow or process change and redesign, and forms a foundational/basic understanding of the specific product or process
• Accountable for regular reporting and analysis requests
• Typically covers a broad range of responsibilities rather than focusing on one specific role.
• Is fully proficient in duties while working under moderate to limited supervision.

Benefits

• general: Please click here for a list of benefits for which this position is eligible.
• general: Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
• general: Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Tags & Categories