Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Job Description/Preferred QualificationsJob Duties / ExpectationsPrimary job duties areCustomer Engagement and SupportAct as a main technical contact for field and customers on ECI applications.Work closely with field and customers to understand process challenges and provide optimized metrology solutions.Support tool NPI installation, qualification, and production ramp at customer sites.Deliver timely troubleshooting and resolution for application-related issues.Develop collateral material used to support field resolution of metrology issuesDevelop and deliver training programsProcess and Technology SupportSupport advanced semiconductor applications in plating and WET cleans.Assist in developing new use cases and expanding ECI capability in emerging areas.Work with R&D and Engineering team on new product definition, risk assessment, package design, modeling and simulation to drive improvementProvide feedback on application gaps, customer needs, and competitive insights.Collaborate with field service engineers to ensure tool performance and uptime.Align with global application teams to leverage best practices.Oversee assigned project schedules with internal and external team, ensure on-time deliverySecondary duties areApplication Development and DemoPerform typical and atypical lab and demo tests to understand customer concerns and determine possible root causes of process issuesEnsure measurement accuracy, repeatability, and correlation to customer reference methods.Support both inline process control and offline characterization use cases.Communicate customer level reports identifying process issue, test procedure and results, and next stepsExpected travel is 30% both domestically and internationally forEscalation (troubleshooting) supportCustomer meetingsQualificationsSoft SkillsSelf-motivated with ability to multi-task and learn quickly.Strong communication skills both verbal and technical writingAbility to work alone and/or with limited supervision.Technical SkillsMustGood working knowledge of testing techniques such as spectroscopy, titration, and HPLC.Understands engineering principles and techniques related to area project activities.Proficiency with personal computers and industry-standard software applications (Microsoft Outlook, Word, Excel, PowerPoint, Project etc.).Excellent analytical and problem-solving skillsPlusGood working knowledge of electrochemical analysis (Cyclical voltammetry, cyclical voltametric stripping)Experience in semiconductor industryProficiency in Mandarin, Korean, or JapaneseMinimum QualificationsDoctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 yearsBase Pay Range: $108,000.00 - $183,600.00 AnnuallyPrimary Location: USA-NJ-Totowa-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.