Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/DivisionThe Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.Job Description/Preferred QualificationsITIL v3/v4 Certification (Foundations or higher).Experience with cloud platforms (AWS, Azure, GCP) and cloud resource discovery.Experience with ServiceNow modules such as: APM (Application Portfolio Management), HAM/SAM Pro, CSDM (Common Service Data Model)Experience with API integration frameworks such as REST, SOAP, or message queues.Familiarity with automation and DevOps, SRE, or infrastructure automation toolsMinimum QualificationsWork experience of 7-10 years; Master's Level Degree and related work experience of 6 years; Bachelor's Level Degree and related work experience of 8 years7+ years working with ServiceNow CMDB in medium to large enterprises supporting 10,000 users+Strong understanding of: ServiceNow data model, CI classes and relationships, discovery patterns & probes, Service Mapping and dependency mappingExpertise in creating and managing data taxonomy, CI lifecycle, and inventory processes.Proven experience in integrating CMDB with infrastructure, cloud, and endpoint systems.Strong skills in data quality management, reconciliation rules, and governance frameworks.Knowledge of SACM (Service Asset and Configuration Management) best practicesStrong understanding of IT Asset Management (ITAM) and its relationship with CMDB.Ability to partner with cross-functional teams and influence stakeholders.Experience building dashboards using ServiceNow Performance Analytics or similar tools.Familiarity with AI/ML concepts and application of AI in IT operations (e.g., anomaly detection, classification, enrichment).Excellent communication and stakeholder management skills.Ability to drive change across diverse technical and non-technical teams.Strong analytical and troubleshooting skills.Highly organized with strong attention to detail.We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.