Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the coffee shop lead and department manager in achieving sales and profit goals established for the department and monitor and control all established quality assurance standards. Work closely with the coffee shop team, as well as the Deli department to create an environment that is engaging to customers. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. Promote trust and respect among associatesCreate an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the storeGain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about productsPrepare coffee shop items per customer requests using proper coffee shop equipmentOffer product samples to help customers discover new items or products they inquire about; inform customers of coffee shop specialsProvide customers with fresh products that they have ordered and the correct portion size to prevent shrinkMeasure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipmentPrepare, package, label and inventory ingredients in merchandiseCheck product quality to ensure freshness; review “sell by” dates and take appropriate actionReport product ordering/shipping discrepancies to the department manager; order, label, stock and inventory department merchandiseUse all equipment in coffee shop according to company guidelinesUnderstand the store’s layout and be able to locate products when requested by customerStay current with present, future, seasonal and special adsMaintain an awareness of inventory/stocking conditions note any discrepancies in inventory; assist coffee shop lead to plan, organize and supervise the inventory processAdhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers are maintained and temperature logs are maintainedReinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store managementPractice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repairReport all safety risk, or issues and illegal activity, including robbery, theft or fraud; notify management of customer or associate accidentsTrain and coach coffee shop clerks in proper procedures and processesMust be able to perform the essential job functions of this position with or without reasonable accommodation MINIMUM Effective communication skillsKnowledge of basic mathAbility to handle stressful situationsMust be at least 18 years of ageCurrent food handlers permit once employed DESIRED High School Diploma or GEDAny management experienceAny coffee shop experience, or culinary arts background/experienceSecond language