Job Summary:JOB DESCRIPTION – Call Centre Agent (Part-time)Location: Athens, GreeceDivision: TicketermasterLine Manager: Angeliki ArmatolouContract Terms: Part-time, permanentTHE TEAMThe Call Centre team is responsible for delivering a high-quality, timely and helpful experience for Ticketmaster customers. The team supports fans across a range of channels, including phone, email, help desk and social media, assisting with ticket purchases, event information, account queries and issue resolution. THE JOBThe call centre agent answers incoming calls from customers to complete orders/selling tickets, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Satisfying customers' needs and at the same time maintaining the good reputation of the company are the major call center agent’s responsibilities.WHAT YOU WILL BE DOINGManaging large amounts of inbound calls in a timely mannerFollowing call center “scripts” when handling different topicsHandling customer inquiries both by telephone and emailResponding in writing to requests from help desk (Zendesk) & social mediaResearching required information using available resources (websites, manuals etc) etc.Managing and resolving customer complaintsProviding customers with informationEntering new customer data into systemUpdating existing customer data in order to maintain call centre (Call Center) databaseProcessing ordersIdentifying and promoting priority issues to the Account Management teamRouting calls to appropriate resourceFollowing up customer calls where is necessaryDocumenting all call information according to standard operating proceduresOther tasks as may be directed by the Line Manager or SupervisorWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)1 year experience on Call Center/Customer ServiceDeep knowledge of Ticketmaster (Tickethour) technology to enable support customersProficient in MS Office products and call centre (Call Center) equipment/software programsStrong attention to detailFlexibility and adaptability as you will be dealing every day with different personalitiesCustomer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Problem SolvingBachelor's degree in Customer Service or a related field (desired)YOU (BEHAVIOURAL SKILLS)Outstanding verbal communication skills along with active listeningAbility to multi-task, set priorities and manage time effectively LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review. #LI-JCK #LI-OnsiteLive Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.