Join our Operations Risk & Controls team to strengthen risk management and control practices across our operations. In this role, you will partner closely with business teams to improve process controls, enhance operational resilience, and ensure alignment with regulatory expectations.This is an excellent opportunity for someone who enjoys working at the intersection of operations, risk, and governance, and wants to drive meaningful improvements in a dynamic environment.Position Responsibilities:Risk & Control ManagementSupport the design and execution of risk and control assessments across key operational processes (e.g. RCSA, inherent risk assessments)Conduct end-to-end control testing to assess control effectiveness and identify gapsMonitor and track remediation of control issues, audit findings, and incidents to ensure timely closureDrive improvements in control design and ownership to reduce repeat issuesBusiness PartnershipPartner closely with operations teams to:Define process scope and risksStrengthen control ownership and accountabilityEmbed risk awareness into day-to-day activitiesAct as a trusted advisor to the business on risk and control mattersGovernance & Regulatory ComplianceSupport governance activities including policies, SOPs, access controls, and end-user computing controls (EUCs)Coordinate internal and external audits, ensuring high-quality and sustainable remediation outcomesSupport regulatory initiatives (e.g. FATCA/CRS reporting, compliance matters) in collaboration with Compliance teamsMaintain strong information security and data governance practices (e.g. access attestations, record management)Operational Resilience & Risk InitiativesSupport operational resilience efforts, including critical operations assessments and recovery readinessContribute to risk transformation initiatives, process improvements, and regional projectsFacilitate workshops and discussions to identify risks and improve processes Monitoring & Continuous ImprovementTrack key risk indicators, incidents, and complaints to identify trends and improvement areasCollaborate with stakeholders (e.g. Compliance, Service Assurance) to resolve issues and reduce backlogsPromote a strong risk culture and continuous improvement mindset across operationsRequired Qualifications: 6–8 years of relevant experience in operations risk, controls, audit, or insurance / financial services operationsExperience driving or leading risk and control initiatives within operations environmentsStrong understanding of operational risk management frameworks (e.g. RCSA, control testing, incident management)Ability to translate risk concepts into practical actions for business teamsProven experience working with stakeholders across operations, compliance, and auditExperience supporting regulatory reviews, audits, or remediation programsFamiliarity with life insurance operations, operational resilience, FATCA/CRS, or data governance is an advantageWhen you join our team: • We’ll empower you to learn and grow the career you want.• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.• As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.Working ArrangementHybrid