We’re looking for Business Process Senior Associates to join our Insurance Operations team at MBPS. In this role, you are expected to complete requests and transactions productively and accurately to meet Service Levels set by the management with the business unit. Position Responsibilities: Process and analyze transactions in line with the Service Level Agreement set with the Business UnitAttain Mastery of Business Unit Policies governing the transactions being processedReport all system issues that may affect the operationsSuch other duties and functions as assigned by Operations ManagementRequired Qualifications:Bachelor’s degree holders: At least 1 year of relevant back-office experience preferred (e.g., data entry, document processing, administrative support)Undergraduates (minimum 2 years completed): At least 2 year of relevant back-office experience requiredBasic proficiency in MS Office applications (Word, Excel, PowerPoint)Familiarity with web browsers and common business applicationsMinimum typing speed of 35 WPM with high accuracyAbility to compose grammatically correct, clear, and concise written communicationPreferred Qualifications:Above average problem-solving skillsAbove average written and verbal communication skillsAbove average attentiveness to detailFast and accurate data-entry skills with the ability to process high volumes of work accuratelyAdaptable to changeWhen you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.Working ArrangementHybrid