We are seeking a dynamic and motivated individual to join our Policy Services team.This role will be responsible to support the Benefits & Payments team to handle policy servicing related matters and to ensure a smooth and timely policy payouts.Position Responsibilities: Proactively analyze processes to identify opportunities to enhance effectiveness and efficiency in life insurance operations processesBe the liaison point between the business and the technical analyst in making sure requirements are clearly understood and translated to functional requirements by leveraging on the resources and skill-set within and across work-streamsLiaise and work closely with Information System Department in seeking solutions to problems identifiedReview business requirements for system enhancementsPerform user acceptance testing on system enhancements or production fixes and ensure proper follow through of issues till closureProcess service requests from customers in order to build a strong foundation on the business processesEnsure relevant standard operating procedure manual are updated on a timely basis whenever there are amendments or updatesSupports audit requests, appeals and service recoveryManage team’s email inboxAny other duties delegated from time to timeRequired Qualifications:Diploma/Degree from any recognized institution/universityRelated insurance qualifications would be an advantageMinimum 5 years of working experience with 3 years of relevant experience in life insurance operationsProficient in Microsoft Office applicationsFlexible and able to adapt in a fast-paced and changing environmentAbility to be customer centricStrong written and verbal communication skillsMeticulous with an eye for details and a proactive attitudeTeam playerWhen you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.Working ArrangementHybrid