Key Accountabilities:Overall Point of contact on assigned applications for business users, other members of the team, and other areas who have questions regarding the application.Create and maintain system documentation for assigned applications and processesConduct interviews with business and technical experts to identify and communicate issuesDevelop an application in support of new processes, products, or system enhancementsAssist in resolving routine application production problemsGather comprehensive information to be used in problem identification and resolutionManaging the ticket lifecycle, keeping the users updated on the progress and closely following up resolution of the issues to relevant support teams.Provide post implementation support for all approved deliverablesDevelop test plans, coordinate user acceptance testing, and perform system validations with scheduled system releasesAct as business unit liaison with other business units when necessaryDevelop Business Requirements and specifications when necessaryAnalyze data and work with key stakeholders to develop creative solutionsOther/s:Must accept changes to the roles and responsibilities due to business need changes and requirements Minimum Skills Requirement to Hire:The candidate:College degree or equivalent IT, Computer Science ExperienceCan translate a more complex technical problem into business termsStrong application development/programming skillsAbility to quickly learn about opensource librariesSolution design mindset - Ability to constructively challenge business requirements, technical requirements and any other direction that is received, to ensure we are building the BEST solutionWork well independently as well as in team environment as situation dictatesStrong analytical and problem-solving skillsWilling to work on a night shift2-4 years of IT/Computer Science ExperienceTechnical Skills:Proficient in Microsoft Office Suite (MS Access, Word, Excel, Powerpoint, etc)Strong in .NET and C#Strong SQL Database skillsKnowledge in javascript, angularSoft skills:Effective English verbal and written communication skills. Should be able to adapt communication style to suit different audiences.Very good understanding of the business units including product offerings, service, and management structureMust have strong customer service orientationAbility to manage multiple projects and work under tight deadlines related to group and client needsEffective presentation skillsGood collaboration skillsStrong Organizational skillsTools Specific KnowledgeMS Office Applications (Excel, Word and PowerPoint, Access, Visio, MS Project)Visual StudioOutlookMS TeamsVDIServiceNowJIRANice to Have Skills:GitHubBuilding PipelinesExperience in VDI EnvironmentAKSMicrosoft AzureData Architecture and ModelingPower Platform (Power Apps, Power Automate)About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.Working ArrangementHybrid