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Manager, Agency Training and Development

Manulife

Manager, Agency Training and Development

full-timePosted: Aug 4, 2026Updated: Sep 3, 2026Hong Kong

Job Description

Manulife is seeking a Training Manager to deliver quality training and assess the training effectiveness. He/she is expected to identify training needs and drive suitable training initiatives that support the agency growth.Position Responsibilities: Deliver quality training to the developed training programs, align with the need-based selling concepts in new agent trainingTake ownership of training program and responsible for the quality of training deliveryMonitor the effectiveness of the programsIdentify and assess the training needs analysis of the agency forceDevelop programs that address specific business needsPlay an active role in promoting the communication channel with managers and collect feedback on training programLead projects when required; Play a highly collaborative role in cross-department projectsRequired Qualifications:Degree holderAround 10 - 15 years’ relevant experience in insurance industryProfessional qualification on financial planning is preferredTrack record in developing and executing successful training programsStrong communication, interpersonal and presentation skillsStrong analytical mind and problem-solving skills, with innovation and a customer-care focusIndependent and self-driven with result-oriented mind setProficiency in English and Chinese, both spoken and written; Putonghua is an advantageProficiency in Learning Management SystemsStrong PC skills in MS Word, Excel, Power Point, Teams and Chinese word-processingCandidates with less experience may be considered for Assistant Manager PositionWhen you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.Working ArrangementHybrid

Locations

  • Hong Kong

Skills Required

  • insurance industryintermediate
  • Englishintermediate
  • Learning Management Systemsintermediate

Required Qualifications

  • Degree holder (degree)
  • Around 10 - 15 years’ relevant experience in insurance industry (experience, 15 years)
  • Professional qualification on financial planning is preferred (experience)
  • Track record in developing and executing successful training programs (experience)
  • Strong communication, interpersonal and presentation skills (experience)
  • Strong analytical mind and problem-solving skills, with innovation and a customer-care focus (experience)
  • Independent and self-driven with result-oriented mind set (experience)
  • Proficiency in English and Chinese, both spoken and written; Putonghua is an advantage (experience)
  • Proficiency in Learning Management Systems (experience)
  • Strong PC skills in MS Word, Excel, Power Point, Teams and Chinese word-processing (experience)
  • Candidates with less experience may be considered for Assistant Manager Position (experience)
  • Around 10 - 15 years’ relevant experience in insurance industry (experience, 15 years)
  • Professional qualification on financial planning is preferred (experience)
  • Track record in developing and executing successful training programs (experience)
  • Strong communication, interpersonal and presentation skills (experience)
  • Strong analytical mind and problem-solving skills, with innovation and a customer-care focus (experience)
  • Independent and self-driven with result-oriented mind set (experience)
  • Proficiency in English and Chinese, both spoken and written; Putonghua is an advantage (experience)
  • Proficiency in Learning Management Systems (experience)
  • Strong PC skills in MS Word, Excel, Power Point, Teams and Chinese word-processing (experience)
  • Candidates with less experience may be considered for Assistant Manager Position (experience)

Responsibilities

  • Deliver quality training to the developed training programs, align with the need-based selling concepts in new agent training
  • Take ownership of training program and responsible for the quality of training delivery
  • Monitor the effectiveness of the programs
  • Identify and assess the training needs analysis of the agency force
  • Develop programs that address specific business needs
  • Play an active role in promoting the communication channel with managers and collect feedback on training program
  • Lead projects when required; Play a highly collaborative role in cross-department projects
  • Deliver quality training to the developed training programs, align with the need-based selling concepts in new agent training
  • Take ownership of training program and responsible for the quality of training delivery
  • Monitor the effectiveness of the programs
  • Identify and assess the training needs analysis of the agency force
  • Develop programs that address specific business needs
  • Play an active role in promoting the communication channel with managers and collect feedback on training program
  • Lead projects when required; Play a highly collaborative role in cross-department projects

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