Position Responsibilities: Respond to daily inquiries from Sales Channels promptly and effectively.Support Sales Channels to ensure a seamless and efficient sales process.Provide support for complex medical underwriting cases within delegated authorityDesign and deliver customized training programs for distribution channels, emphasizing risk assessment and underwriting expertise.Organize and lead focused sessions for the H&P Ambassador Program and digital tool utilization.Act as the primary liaison for the agency channel, providing expert guidance on underwriting-related matters.Maintain consistent and impactful communication with distribution channels to address their evolving needs.Partner with internal stakeholders to deliver timely, accurate support that fosters channel development.Prioritize and manage multiple requests from distribution channels while upholding exceptional service standards.Required Qualifications:Degree or equivalent business qualificationsLOMA qualification preferred Proven experience in distribution channel support or a related field.Strong understanding of risk assessment and financial products.Excellent communication and interpersonal skills.Ability to manage multiple tasks efficiently in a fast-paced environment.Problem-solving skills to address inquiries and resolve issues promptly.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.Working ArrangementHybrid