Senior Project Manager
Manulife
Senior Project Manager
Job Description
The individual supports the country’s Business Management & Strategic Project Delivery portfolio by leading end-to-end delivery while also performing Business Analyst (BA) responsibilities. The role partners with Business and Technology stakeholders to define problems, elicit and manage requirements, evaluate solution options, and drive execution to deliver measurable business outcomes. The individual is also expected to leverage AI-enabled ways of working to improve project delivery effectiveness (e.g., accelerating analysis, documentation, planning, reporting, testing support, and stakeholder communications) while ensuring appropriate governance, confidentiality, and responsible use of AI tools. Position Responsibilities: Support, manage, and coordinate business and technical projects of moderate to large scope and complexity through all phases of initiation, development, implementation, and change management Elicit, analyze, and model business requirements using appropriate techniques (e.g., interviews, workshops, document analysis, process mapping) and translate them into clear user stories/requirements that are usable by stakeholders and delivery teams Validate requirements against business objectives and ensure alignment to project goals, benefits, and customer outcomes; maintain traceability and manage scope/requirement changes through governance Evaluate and support the definition of solution options; assess feasibility, impacts, and value, and recommend the most appropriate solution to stakeholders Support functional teams with ad hoc requests and analytical work; synthesize insights into concise materials for decision-making Coordinate and act as the main liaison for regional and local project reporting in a timely manner; provide transparent progress updates, risks, issues, dependencies, and decisions Work directly with stakeholders to understand business needs in terms of project delivery and solution outcomes, challenge appropriately and influence decisions Leverage AI tools to accelerate delivery activities (e.g., create draft artefacts, generate action logs, assist in test scenarios), while verifying accuracy, managing bias/quality risks, and protecting confidential information Required Qualifications:5–10 years of work experience combining project management and business analysis; deep knowledge of Insurance Operations is preferred Understanding of local business, key processes, and risks, with both a big-picture view and on-the-ground knowledge; able to engage stakeholders as needed Good understanding of the financial services industry, including regulatory requirements and developments Preferred Qualifications:Recognised project management qualification (e.g., PRINCE2 Practitioner, PMP) is desirable; BA-related certification (e.g., CBAP/CCBA or equivalent) is an advantage Competency in Microsoft applications including, but not limited to, Word, Excel, and PowerPoint; experience with delivery tools (e.g., Jira) and design/collaboration tools (e.g., Figma,MS Copilot) is an added advantage When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.Working ArrangementHybrid
Locations
- Wilayah Persekutuan Kuala Lumpur, Kuala Lumpur
Skills Required
- Insurance Operations is preferredintermediate
- delivery toolsintermediate
Required Qualifications
- 5–10 years of work experience combining project management and business analysis; deep knowledge of Insurance Operations is preferred (experience, 10 years)
- 5–10 years of work experience combining project management and business analysis; deep knowledge of Insurance Operations is preferred (experience, 10 years)
- Understanding of local business, key processes, and risks, with both a big-picture view and on-the-ground knowledge; able to engage stakeholders as needed (experience)
- Understanding of local business, key processes, and risks, with both a big-picture view and on-the-ground knowledge; able to engage stakeholders as needed (experience)
- Good understanding of the financial services industry, including regulatory requirements and developments (experience)
- Good understanding of the financial services industry, including regulatory requirements and developments (experience)
Preferred Qualifications
- Recognised project management qualification (e.g., PRINCE2 Practitioner, PMP) is desirable; BA-related certification (e.g., CBAP/CCBA or equivalent) is an advantage (certification)
- Competency in Microsoft applications including, but not limited to, Word, Excel, and PowerPoint; experience with delivery tools (e.g., Jira) and design/collaboration tools (e.g., Figma,MS Copilot) is an added advantage (experience)
- Recognised project management qualification (e.g., PRINCE2 Practitioner, PMP) is desirable; BA-related certification (e.g., CBAP/CCBA or equivalent) is an advantage (certification)
- Competency in Microsoft applications including, but not limited to, Word, Excel, and PowerPoint; experience with delivery tools (e.g., Jira) and design/collaboration tools (e.g., Figma,MS Copilot) is an added advantage (experience)
Responsibilities
- Support, manage, and coordinate business and technical projects of moderate to large scope and complexity through all phases of initiation, development, implementation, and change management
- Support, manage, and coordinate business and technical projects of moderate to large scope and complexity through all phases of initiation, development, implementation, and change management
- Elicit, analyze, and model business requirements using appropriate techniques (e.g., interviews, workshops, document analysis, process mapping) and translate them into clear user stories/requirements that are usable by stakeholders and delivery teams
- Elicit, analyze, and model business requirements using appropriate techniques (e.g., interviews, workshops, document analysis, process mapping) and translate them into clear user stories/requirements that are usable by stakeholders and delivery teams
- Validate requirements against business objectives and ensure alignment to project goals, benefits, and customer outcomes; maintain traceability and manage scope/requirement changes through governance
- Validate requirements against business objectives and ensure alignment to project goals, benefits, and customer outcomes; maintain traceability and manage scope/requirement changes through governance
- Evaluate and support the definition of solution options; assess feasibility, impacts, and value, and recommend the most appropriate solution to stakeholders
- Evaluate and support the definition of solution options; assess feasibility, impacts, and value, and recommend the most appropriate solution to stakeholders
- Support functional teams with ad hoc requests and analytical work; synthesize insights into concise materials for decision-making
- Support functional teams with ad hoc requests and analytical work; synthesize insights into concise materials for decision-making
- Coordinate and act as the main liaison for regional and local project reporting in a timely manner; provide transparent progress updates, risks, issues, dependencies, and decisions
- Coordinate and act as the main liaison for regional and local project reporting in a timely manner; provide transparent progress updates, risks, issues, dependencies, and decisions
- Work directly with stakeholders to understand business needs in terms of project delivery and solution outcomes, challenge appropriately and influence decisions
- Work directly with stakeholders to understand business needs in terms of project delivery and solution outcomes, challenge appropriately and influence decisions
- Leverage AI tools to accelerate delivery activities (e.g., create draft artefacts, generate action logs, assist in test scenarios), while verifying accuracy, managing bias/quality risks, and protecting confidential information
- Leverage AI tools to accelerate delivery activities (e.g., create draft artefacts, generate action logs, assist in test scenarios), while verifying accuracy, managing bias/quality risks, and protecting confidential information
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