Senior Technical Program ManagerPosition Responsibilities: Lead medium-to-large technology programs and projectsCoordinate local and offshore development teams and manage external vendorsDrive cross-squad and cross-functional initiatives within the Hong Kong businessEnsure successful delivery against timelines, scope, and business objectivesWork closely with business units, technology teams, and senior leadershipInfluence decision-making and align stakeholders on priorities and outcomes.Communicate technical vision, delivery status, risks, and solutions effectivelyUnderstand software development lifecycle (SDLC), modern software architectures, Agile, DevOps, CI/CD, and test-driven developmentGuide technical teams while balancing business needs and technical constraintsSupport technology transformation and digital initiativesPossess strong knowledge of risk management, security, compliance, and audit requirementsMonitor KPIs, service quality, operational risks, and governance controlsDrive process improvements and operational excellenceRequired Qualifications:Bachelor’s degree in Computer Science, Information Technology, Information Management, Software Engineering or related field (or equivalent experience)10+ years of IT experience in areas such as application development, infrastructure, IT service delivery, or security projectsProven track record delivering programs/projects in multinational organizationsStrong communication, influence, negotiation, and leadership skillsExperience managing distributed teams and vendorsGood English and Chinese communication skillsPreferred Qualifications:Insurance industry experienceRegional or Asia-wide program exposureExperience implementing IT service KPIs and governance frameworksTechnical knowledge across infrastructure, networking, databases, middleware, applications, and security domainsCompliance and audit experienceWhen you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.Working ArrangementHybrid