Job Description

Locations

• Ilikai Hotel & Luxury Suites

Skills Required

• travel industry reservation systemsintermediate
• database system development preferredintermediate

Required Qualifications

• Resolve guest problems and complaints, and report outcome to management. (experience)
• Resolve guest problems and complaints, and report outcome to management. (experience)
• Assist front desk in answering telephone call and directing the calls to the appropriate source. (experience)
• Assist front desk in answering telephone call and directing the calls to the appropriate source. (experience)
• Perform other related duties as requested by management. (experience)
• Frequency Key: Rare, Occasional, Frequent or Constant. For lifting enter estimated lbs. at 10, or 25,+ (experience)
• Physical Activity Sitting (experience)
• Walking, climbing stairs Crouching/Bending/Stooping Reaching (experience)
• Grasping Pushing/Pulling Near Vision Far Vision Hearing Talking (experience)
• Lifting/Carrying (5 lbs.) (experience)
• Frequency Occasional Occasional Frequent Frequent Constant Occasional Constant Frequent Constant Constant (experience)
• Constant up to 75 lbs. (experience)
• OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. (experience)
• NOTICE: Standing, bending, stooping, and lifting weights up to and including 5 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. (experience)
• EXPERIENCE: Adaptable experience with travel industry reservation systems and hotel property management systems essential, standard Microsoft Office tools essential, knowledge of database system development preferred. (experience)

Responsibilities

• Responsible for the immediate and courteous attention to the guest needs and requests. Maintains a high level of professional service, clean appearance and able to offer complete information on hotel services and also information on city attractions.
• To report to work on time and in uniform, properly groomed with appropriate name tag.
• To report to work on time and in uniform, properly groomed with appropriate name tag.
• Immediately respond to all arriving and departing guests by opening door and assisting with luggage (from the vehicle to guest's rooms), parcels, etc.
• Immediately respond to all arriving and departing guests by opening door and assisting with luggage (from the vehicle to guest's rooms), parcels, etc.
• Make room deliveries requested by other departments or guests.
• Make room deliveries requested by other departments or guests.
• Keep lobby neat and presentable (e.g. straighten up cushions, pick up waste paper on ground, etc.)
• Keep lobby neat and presentable (e.g. straighten up cushions, pick up waste paper on ground, etc.)
• Show rooms and hotel facilities to guests and potential guests as requested by management.
• Show rooms and hotel facilities to guests and potential guests as requested by management.
• Check bags for guests who wish to store them.
• Check bags for guests who wish to store them.
• Monitor lobby for non-hotel guests and report to management for handling.
• Monitor lobby for non-hotel guests and report to management for handling.
• Explain hotel facilities while showing people to their rooms
• Explain hotel facilities while showing people to their rooms
• Responsible for keeping necessary supplies on hand by informing the Front Office Manager/supervisor of Bell Staff needs.
• Responsible for keeping necessary supplies on hand by informing the Front Office Manager/supervisor of Bell Staff needs.
• Inform Front Office Manager/Supervisor of any room requiring attention from Housekeeping or Maintenance.
• Inform Front Office Manager/Supervisor of any room requiring attention from Housekeeping or Maintenance.
• Encourage to visit local attractions, take tours and be familiar with hours of operations.
• Encourage to visit local attractions, take tours and be familiar with hours of operations.
• Arrange activities for guests (i.e., tours, transportation).
• Arrange activities for guests (i.e., tours, transportation).
• Report any security breaches or security concerns to management.
• Report any security breaches or security concerns to management.
• Use time clock to punch in an out as required.
• Attend necessary meetings. PHYSICAL REQUIREMENTS:Frequency Key: Rare, Occasional, Frequent or Constant. For lifting enter estimated lbs. at 10, or 25,+ Physical Activity SittingWalking, climbing stairs Crouching/Bending/Stooping ReachingGrasping Pushing/Pulling Near Vision Far Vision Hearing TalkingLifting/Carrying (5 lbs.) Frequency Occasional Occasional Frequent Frequent Constant Occasional Constant Frequent Constant ConstantConstant up to 75 lbs. SAFETY REQUIREMENTS:OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Excellent oral and written English communication skills
• Ability to communicate effectively with Management.
• Excellent organization skills.
• Ability to work well under deadline pressure.
• OTHER: None requiredNOTICE: Standing, bending, stooping, and lifting weights up to and including 5 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.QUALIFICATION STANDARDS:EXPERIENCE: Adaptable experience with travel industry reservation systems and hotel property management systems essential, standard Microsoft Office tools essential, knowledge of database system development preferred.LICENSES OR CERTIFICATES: None required.GROOMING: All team members must maintain a neat, clean and well-groomed appearance (specific standards available}.#imvwro
• Attend necessary meetings.

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