Hourly Rate: $27.32Hourly Wage: $27.32Job Status - Casual (0-19 hours per week)JOB SUMMARYAs an essential part of the guest services team, is responsible to continual improve and maximize each guest’s experience from providing exceptional level of personalized service to ensuring all guests needs are met in a prompt and efficient manner. Duties are performed in the strictest of confidentiality that of a “personal assistant,” being unobtrusive when not needed and based accordingly on hotel’s standards.Where great benefits lead to a life fulfilled.Competitive PayMedical/Dental/Vision/401K opportunitiesTravel discountsCredit Union MembershipTuition ReimbursementProfessional Counseling & Family SupportGrowth and Development OpportunitiesSite Specific PerksForbes Five-Star Rated & AAA Five-Diamond Luxury ResortConde Nast Best Hotel in Oahu 2022On-site subsidized employee parkingEmployee breakroom amenitiesComplimentary uniform dry cleaningQuarterly luncheon celebrations and awardsDiscounted theme park tickets and rental carsCommunity service opportunitiesCORE WORK ACTIVITIES 1. Work with GSA to obtain pre-arrival data for advanced preparation of arrangements to maximize positive guest experience such as:a. Guest names (ages of children) and contact informationb. Stay dates, flight information and guidance with airport arrival experiencec. Transportation arrangements (i.e. arrival and departure, car rental, taxi or ride sharing programs)d. Concierge services (Tours, Activities, Attractions)e. Food & beverage preferences, requested groceries and allergiesf. Room set-up preferences, housekeeping/special needs and requests 2. Maintain complete knowledge of and compliance with:a. Familiarity with guest profiles, maintaining positive guest relations at all-timesb. All departmental services, policies, procedures and standardsc. Correct maintenance and use of equipment as intendedd. Maintaining supplies and all resource materialse. Weather conditions (current and forecasted)f. Operation of Opera (Property Management System)g. Processing miscellaneous charges and payment to guest accountsh. Anticipation of guest needs, prompt coordination of guest requests i. Ensuring guest satisfaction (resolve guest complaints)3. Perform (or have staff perform) housekeeping duties as requested:a. Maintain cleanliness, sanitation and organization of guest and work areasb. Unpacking, packingc. Laundry, valet (light) pressing, dry cleaning to be sent outd. Shoe caree. Jacuzzi and Dry Sauna preparationf. Dishwashing, general tidyingg. Schedule suite servicing and turndown time with housekeepingh. Arrange and provide current copies of newspapers and magazines 4. Perform (or have staff perform) F&B services as requested:a. Table setting (knowledge of settings, utensils etc.)b. Beverage service (coffee/tea/wine)c. Simple cooking or take order for F&Bd. Inventory, procure and replenish pantry when necessarye. Customize Mugen menu, seek assistance when necessary with food & wine pairingsf. Run dishwasher cycle with used plates, glassware and utensilsg. Assist guest with serving mealsh. Delivery and set-up of amenities as requiredi. Inventory and replenishment of kitchen/dining equipment5. Perform (or have staff perform) Concierge services as requested:a. Business servicesb. Dining recommendations and reservationsc. Attractions/Activity/Tour planning and reservationsd. Arranging floral optionse. Be familiar with local events and assist with event planningf. Personal shoppingg. Arrange spa/massage/personal grooming servicesh. Child Care arrangementsi. Transportation arrangement 6. Ensure guests safety and security on property; provide guests with safety and security tips when traveling off property, especially when participating in ocean and other nature activities. 7. In addition, any other duties directed by hotels management.#imvwroMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.