This position is responsible for coordinating post tour, premium gifting to guests and the presentation for purchase of the Encore program to all TNS (Tour No Sale) guests. The role also includes related paperwork and information tracking.CANDIDATE PROFILEPreferred Education and Experience High school completion or equivalentRelated work experienceRequired Qualifications Proficiency in reading and writing English with basic Mandarin or Japanese language Good personalityStrong communication skills especially speakingPositive interpersonal skills.Able to work in a deadline and target.Strong hospitality skills.JOB SPECIFIC TASKS Introduce Encore program to all TNS guests for purchaseSell Encore packages to TNS guests who choose to purchaseComplete all necessary documentation for the program including Encore purchases and other tracking as requiredMaintain minimum production standards for Encore ProgramCOMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS Personal Attributes IntegrityDependabilityPresentationStress ToleranceAdaptabilityGood hospitality skills; superior guest service and salesmanshipInterpersonal SkillsInterpersonal SkillsCustomer Service OrientationDiversity RelationsTeam WorkInfluenceAbility to follow up and maintain a relationship with clients over a long period of timePersonal contact skillsCommunicationsEnglish Language ProficiencyBasic Mandarin or Japanese LanguageCommunication skills, both verbal and writtenListeningExceptional telephone skillsApplied ReadingMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.