Company:MarshDescription:Somos MarshMcLennan, ofrecemos servicios de consultoría y gestión de riesgos, corretaje de seguros y gestión de programas de seguros para diferentes sectores de la economía a través de las unidades de negocio: Marsh, Mercer, Guy Carpenter y Oliver Wyman.En Marsh buscamos candidatos para la siguiente posición con sede en CDMXAnalista de Soporte ITContaremos contigo para:Soporte remoto (Nivel 1 y 2)Manejo de incidencias y documentación de ticketsDiagnóstico y resolución lógicaGestión de accesos y credencialesAtención y seguimiento de ticketsDespliegue de software y actualizacionesConfiguración de VPN y conectividad¿Qué necesitas tener?Universidad trunca o titulado1 años a 2 años de experiencia realizando Service Desk (con servicio a cliente)Manejo de Plataformas de soporte como Azure, Microsoft, Citrics y conocimiento de redes y conocimiento de manejo de tickets (Service Now)Inglés Avanzado B2 – C1 (Los clientes no hablan español)¿Qué te hace destacar?AnálisisSeguimientoEnfoque al detalleTrato con el clienteSolución de ProblemasMarsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.