Company:Description:Job SummaryWe are seeking a talented individual to join our Fiduciary team at Guy Carpenter. This role will be based in Riyadh, Saudi Arabia SAUDI NATIONALS ONLY.This is a hybrid role that has a requirement of working at least three days a week in the office.We’re seeking a Lead Specialist – Fiduciary who will have an opportunity to understand the end-to-end lifecycle of Re-insurance Broking. This is a place to enhance your knowledge and leadership skills, with an immense opportunity to lead Change Management initiatives as teams are undergoing system/process migration.Within the first 30 days, we expect you to gain in-depth knowledge of the service you would oversee and understand the role requirements. Within 60 days, attain competency and have a good understanding of process and systems. Within 90 days, be able to technically lead the team and be a single point of contact for all technical escalations and process improvements. Lead discussions and build relationships with Clients / Re-insurers / Business units as well as Placing brokers.Key ResponsibilitiesCore AccountabilitiesProcess cash receipts and disbursement of fiduciary funds and reconciliations, responding to resulting queriesSupport personal cash processing and fiduciary targets, including the use of Key Performance Indicators (KPIs) to facilitate reporting from the CSS Dashboard and other system toolsLeverage in-depth knowledge of fiduciary systems, processes, policies, and procedures in day-to-day workPrepare, record, and report customer billing transactions emanating from broker ledgerRespond to requests from various stakeholders and appropriately escalate issuesDevelop strong client/market relationships, providing value-added serviceMaintain technical reinsurance knowledge and skills to effectively manage and service assigned client and/or market portfolioWork with cross-functional teams (e.g., Compliance, Finance) to resolve sensitive client issuesTechnical DevelopmentLead/participate in knowledge sharing forums across onshore/offshore locationsCollaborate with peers on complex or contentious reinsurance developments; support and provide training, mentoring, and guidance within the team/department for all aspects of reinsurance service processingProvide insights into complex technical terminology and clarify proceduresLead authorization/sign-off and approvals on technical reports and documentationActively take part in Business Continuity and Business Impact Analysis, including a detailed mitigating planParticipate in System Release Testing (enhancement, regression) and report bugsMentor and train team members to grow technically and professionally within the organisationFinancial PerformanceLead various Financial KPI reviews (Cash, Funding, Income Exposure, Receivables, Retentions, Claims Collections, etc.) to drive continuous improvement and identify areas for improvementEnsure Working Capital improvement and Bad Debt provisioning requirement well below the existing provisionDrive complex account/portfolio with proper account notes/memos highlighting servicing methodology and key concepts/protocols followed for business continuityLead financial delivery for the team/BU/entities assigned and provide operations dashboard and metrics to show trends, figures, and business insightDrive legacy projects across regions, ensuring minimal/zero balances appearing above 90+ days ageingRisk & ComplianceEnsure compliance adherence to internal and external regulators guidelinesParticipate in internal/external audits at team level and ensure team adherence to various compliance mandatesKnowledge and Skills (Role Expectations)Experience of Re-Insurance Accounting in London Market, Asian market, OR US MarketAct as a mentor and coach to develop colleagues; build passion and commitment towards team, department, and organisational goalsPositive attitude, willingness to offer and execute ideas and solutions to enhance processes within a changing environmentKnow-how of markets/legislations/regulators/procedures governing our businessTechnical aptitude, analytical skills, and ability to acquire subject matter expertise on existing and new processesWell-read and updated on recent developments and happenings impacting our businessAble to engage, influence, and negotiate with Clients, Markets, and Colleagues professionallyConsistently provide guidance through mentoring and/or training colleaguesConsistently deliver superior client serviceStrong ability to manage workload across varying demands and manage expectations of customers and stakeholdersProven track record with delivery of change (including process and people impacts) and process improvement to enhance provision of serviceAct as a role model by example, attitude, and consistent behavior committed to a “can do” cultureGraduate (Commerce, Banking & Insurance, and Finance preferable)Required Qualifications / Experience (What you need to have)3-5 years of experience in insurance / re-insurance broking in the operations / finance areasSadui Nationals ONLY.Experience coaching/mentoring technical expertsIn-depth knowledge of reinsurance concepts, market systems, general business trends, and financial/regulatory impacts on the organizationProficiency in Microsoft Office (Word, Excel, PowerPoint) requiredExperience in Re-Insurance Broking Accounts / Fiduciary functionExperience working with stakeholders across all CSS teams (claims, client teams, RM, etc.)Experience influencing others indirectly to accomplish a goalExperience handling multiple client requestsPreferred Qualifications (What makes you stand out)Track record of successful fiduciary account managementClient and/or market facing experienceCII certificationPost-Graduation/Certificate Courses in InsuranceAdaptable communicator, facilitator, influencer, and problem solverExcellent team management skillsStrong relationship skills; proven ability to work on own initiative as well as in a teamAbility to multi-task and prioritize time effectivelyUnderstanding of RPA / various process enhancement toolsWhy Join Our TeamWe help you be your best through professional development opportunities, interesting work, and supportive leadersWe foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communitiesOur scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-beingAbout Guy Carpenter and MarshAt Guy Carpenter, a Marsh business, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.Guy Carpenter is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Guy Carpenter, visit guycarp.com, or follow us on LinkedIn and X.Inclusion and Hybrid WorkMarsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.