Company:Marsh RiskDescription:We are seeking a talented individual to join our Senior Operational Technical Product Manager team at Marsh. This role will be based in Kuala Lumpur. This is a hybrid role that has a requirement of working at least three days a week in the office.Based in Kuala Lumpur, a Senior Operational Technical Product Manager leads a high-performing product team and is accountable for both delivery outcomes and the ongoing health of assigned applications. You translate business priorities into a clear, actionable backlog and release plan, partnering with stakeholders to define scope, success measures, and trade-offs. Working closely with architecture, security and operations, you ensure solutions are secure, resilient and compliant—covering incident/problem management, change and release governance, observability, and continuous improvement. You coach engineers, drive disciplined execution across the SDLC, and provide transparent updates on progress, risks, dependencies, and budget.We will count on you to:Lead and coach a multi-location product team delivering enhancements and operational support across multiple applications.Own end-to-end delivery: scope, planning, sprint execution, quality gates, release readiness, and post-release support.Drive operational excellence for assigned applications, including incident/problem management, root-cause analysis, and stability improvements.Partner with business stakeholders and Marsh Tech colleagues across APAC, including Japan, to align priorities, manage dependencies, and run effective governance.Make pragmatic trade-off decisions that balance business priorities against technical constraints.Provide transparent reporting on progress, risks, dependencies, resourcing, and budget; escalate early where needed.Key Responsibilities:Technical OwnershipAct as the accountable owner for assigned business applications, ensuring optimal availability, performance, security, and lifecycle managementEstablish and enforce technology standards, architecture principles, and best practices aligned with enterprise guidelinesCollaborate with system and enterprise architects to design secure, scalable solutions that meet platform and data standardsLead the definition of technical roadmaps and application modernization strategiesApplication Delivery & Project ExecutionDirect the development and deployment of application enhancements and servicesLead the establishment of robust change control processes, quality assurance protocols, and testing frameworks (development, UAT, production)Provide accurate effort estimates, status updates, and risk assessments on a regular basisManage timelines and ensure key milestones are achieved on schedule to meet business requirements and operational readiness.Review and approve pull requests (PRs) in GitHub with expertise in code quality, security, design patterns, and architectural consistency; provide constructive feedback to improve code standardsStakeholder Engagement & ComplianceWork closely with local/regional business stakeholders, regional & global Marsh Tech colleagues, cross-functional teams to understand business needs and deliver aligned solutionsEnsure compliance with global and country-specific regulatory requirements, including data protection, privacy, and industry certificationsCoordinate audit and certification activities and maintain audit trailsEstablish and maintain program plans to support communication to senior management.Team Management & DevelopmentLead and coach a high-performing technical teamAllocate work activities based on business priorities, individual skill sets and workloadFoster a culture of continuous learning, innovation, and technical excellenceWhat you need to have:Bachelor’s degree in computer science, Software Engineering, Information Technology, or equivalent professional experience10+ years’ experience in solution development, design, and technical deliveryStrong technical leadership and people management skillsExcellent analytical and problem-solving capabilities with keen attention to detailProficiency in multiple programming languages and modern development frameworksSolid understanding of Agile, Waterfall, and hybrid development methodologiesKnowledge of security, privacy, and regulatory compliance frameworksExperience with technology strategy, roadmap planning, and IT budgeting/cost managementWhat makes you stand out:Strategic thinking: Ability to translate business requirements into scalable technology solutionsTechnical excellence: Deep technical knowledge combined with the ability to define technology strategies and product roadmapsCommunication skills: Clear, articulate communication across technical and non-technical audiences; ability to present complex concepts to senior business leaders.Relationship building: Ability to establish and maintain strong working relationships with regional cross-functional teams, stakeholders, and vendorsOperational excellence: Experience establishing processes, standards, and frameworks that drive consistency, quality, and efficiencyJapanese language proficiency is an added advantageExperience in the insurance and/or financial services sector is an added advantageExposure to regional projects, particularly in Japan and/or Korea is an added advantageWhy join our team:We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.