Job DescriptionThe OpportunityJoin a global biopharma company with a 130-year legacy and mission to achieve new milestones in healthcare. Be part of technology driven, data-led organization supporting a diversified portfolio of medicines, vaccines and animal health products. Work alongside passionate teams that use data, analytics and insights to drive decisions, and tackle some of the world’s greatest health threats.Our Technology Centers are globally distributed hubs that enable our digital transformation and business outcomes across IT. They bring together diverse teams to collaborate, share best practices, and deliver solutions that save and improve lives.This role is based at our Hyderabad Tech Center and follows a hybrid working model (3 days per week in the office and 2 days remote). Candidates are expected to reside within a commuting distance of the Hyderabad office.OverviewAs a Quality Software Engineer, you will ensure the reliability and quality of our IT risk and compliance processes in ServiceNow by designing and executing test strategies across functional, integration and non-functional areas. This role owns test planning, automation development, data validation, defect management, and continuous improvement of QA practices. You will collaborate closely with other engineers, product managers and delivery leads, to translate business needs into high-quality technical solutions. You should be ready to work independently as well as in a team. The ideal candidate will have a strong background in software testing and quality assurance, hands-on experience with ServiceNow and familiarity with test automation tools.What you will do in this rolePerform functional, regression, and integration testing for our ServiceNow applicationsCreate and maintain test cases, automation scripts, and test data using AutomateProLog, track and verify defects; collaborate with developers, product owners and business analysts to prioritize and resolve issuesApply best practices to drive and improve our QA processes and automation coverageProduce test documentation and reports (execution logs, defect reports, summaries)Work within a matrix organization, collaborating with both functional and product leadershipReview and support the work of junior team membersParticipate in product planning, execution, and delivery to ensure alignment with business and product goalsStay current with latest ServiceNow updates and test methodologies to recommend and drive process improvementsWhat should you haveBachelor’s degree in Information Technology, Computer Science or any related technical field.Minimum 5 years of hands-on experience in software QA or application testing, ideally in a ServiceNow environmentsPrimary skills (must-have)Strong proficiency in test planning, test case design and execution supporting ServiceNow platform functionality and core modulesHands-on experience creating and maintaining automated test scripts using AutomateProFamiliarity with test management and defect tracking toolsExperience working in Agile/Scrum environments and understanding of sprint-based testingStrong analytical, troubleshooting, and communication skillsSecondary skills (nice to have)Familiarity with ServiceNow Integrated Risk Management (IRM) capabilitiesPharma background or experience in other highly regulated industryUsing Jira to manage development and testing activitiesWho we areWe are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.What we look forImagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.Required Skills: Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, TestingPreferred Skills:Current Employees apply HERECurrent Contingent Workers apply HERESecondary Language(s) Job Description:#MSDHYDITSearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements:HybridShift:Valid Driving License:Hazardous Material(s):Job Posting End Date:09/4/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.