Springfield, MassachusettsThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB:As a Casino Marketing Coordinator, you'll assist guests and casino executives with reservations and ensure personalized service throughout their stay. If you are an experienced customer service professional looking to enhance the guest experience in a vibrant casino environment and have 1+ years of experience in casino marketing, VIP services, or guest services, we want you to bring your expertise and upbeat attitude to our team!THE STARTING RATE: $18.00 per hourTHE DAY-TO-DAY:Answer the ACD (automatic call distribution) line in a friendly, professional, and timely manner, adhering to telephone etiquette standards.Assist guests with booking, changing, and inquiring about reservations for hotels, restaurants, nightlife, golf, limousines, and other amenities.Issue complementary amenities based on specific casino guidelines and evaluate casino play to understand guest needs.Promote the property's outlets and amenities while educating guests on local attractions and entertainment options.Ensure guest information is accurate and up-to-date, including profiles and preferences.Settle accounts during checkout according to comp criteria and input from Casino Hosts.Collaborate with various departments, such as casino hosts, VIP services, and special events, to enhance guest experiences.Resolve guest requests and complaints promptly, following up to ensure satisfaction.Maintain cleanliness and organization of assigned work areas and comply with departmental policies and procedures.THE IDEAL CANDIDATE:High School Diploma or GED1+ Years of Prior Relevant Experience as a Casino Marketing Coordinator1+ Years of Prior experience in Casino Marketing, VIP Services or Guest Services experience is preferredWilling and able to work a Full-Time schedule of Day and/or Swing shift, 10a-6p or 11a-7p including weekends and holidays with Mondays/Tuesdays off and must be flexible to assist with eventsProficiency with Excel is preferredTHE PERKS & BENEFITS:Healthcare, financial and time off benefitsWellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Free meals in our employee dining roomProfessional and personal development through programs and networking opportunities as well as volunteer opportunities in the communityVIEW JOB DESCRIPTION:https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15071Pay RateThe rate for this role is:$18.00This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire. Pay will not be below any applicable minimum wage.Should overtime be worked, employees are paid overtime pay in accordance with state requirements.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.Are you ready to JOIN THE SHOW? Apply today!