Job Description

Locations

• Property - Beau Rivage

Responsibilities

• Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and Departmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker, and intra‐department interactions in a fast‐paced environment.
• Provide dispatch services for guest requests related to luggage assistance, room service orders, housekeeping amenities, wake‐up calls, check-outs, early arrivals and late departures, messages, paging, long-distance assistance, and other special services requested by guests or administrative personnel.
• Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities, and room service.
• Inform guests of property functions and facilities upon request.
• Dispatch bell and limo runs in accordance with front service department policies and procedures.
• Ensure that customer requests are met and confirmed within the guidelines established by management.
• Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and Departmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker, and intra‐department interactions in a fast‐paced environment.
• Provide dispatch services for guest requests related to luggage assistance, room service orders, housekeeping amenities, wake‐up calls, check-outs, early arrivals and late departures, messages, paging, long-distance assistance, and other special services requested by guests or administrative personnel.
• Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities, and room service.
• Inform guests of property functions and facilities upon request.
• Dispatch bell and limo runs in accordance with front service department policies and procedures.
• Ensure that customer requests are met and confirmed within the guidelines established by management.

Benefits

• general: Free meals in our employee dining room.
• general: Wellness incentive programs to help you stay healthy physically and mentally.
• general: Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• general: Health & Income Protection benefits (for eligible employees).
• general: Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
• general: Free meals in our employee dining room.
• general: Wellness incentive programs to help you stay healthy physically and mentally.
• general: Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• general: Health & Income Protection benefits (for eligible employees).
• general: Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

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