Las Vegas, NevadaThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB: At The Reserve at Park MGM, exceptional hospitality starts with you! As a Guest Services Representative, you’ll create memorable first impressions with your welcoming personality, attention to detail, and elevated guest service.From check-in to check-out, you’ll help deliver personalized experiences, anticipate guest needs, and create WOW moments that make every stay unforgettable. If you enjoy connecting with people, thrive in a fast-paced environment, and are passionate about hospitality, this is your opportunity to be part of something special at Park MGM.THE STARTING RATE: $19.35 / Per HourTHE DAY-TO-DAY:Handle all incoming and outgoing calls in a courteous, efficient, and enthusiastic manner in accordance with Company and departmental standards while maintaining composure and tact during high-volume interactions with guests, coworkers, and other departments in a fast-paced environmentProvide dispatch services for guest requests including luggage assistance, room service orders, housekeeping amenities, wake-up calls, check-outs, early arrivals, late departures, messages, paging, long-distance assistance, and other special guest or administrative requestsPerform data entry for service requests across housekeeping, front desk, bell, limo, facilities, and room serviceDispatch bell and limo runs in accordance with front service department policies and proceduresMaintain complete knowledge of room service menu items and recommend or suggest additional food options to guestsWHAT YOU’LL NEED:Must be 21 years of age or olderHigh School Diploma or GEDOne (1) year of prior relevant experience, preferably in a high-volume call center or guest servicesMust be able to work various shifts, including weekends and all holidaysTHE PERKS & BENEFITS:Free meals in our Park MGM employee dining roomFree parking on and off-shift at all MGM Resorts propertiesHealth & Income Protection benefits (for eligible employees)Professional and personal development opportunities through employee programs and network groupsWellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discountsVIEW JOB DESCRIPTION:https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12894Are you ready to JOIN THE SHOW? Apply today!