Yonkers, New YorkThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB:The Supervisor MGM Rewards is responsible for supervising the front-line operations of the MGM Rewards Desk with a focus on MGM Rewards members. Additionally, this position is responsible for managing the GameSense program by educating guests about how gambling works, dispelling myths about gambling, and implementing responsible gambling techniques. All duties are to be performed in accordance with department and property policies, practices and procedures.THE DAY-TO-DAY:Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes and adhering to guest requestsMaintain an effective and efficient MGM Rewards Desk, through coaching, motivating, training, and supervising all MGM Rewards RepresentativesUnderstand principles of responsible gaming and ensure consistent promotion of GameSense to all guestsAssist members with rewards and benefits based upon specific guidelines for levels of play and/or spendPromote and engage MGM Rewards Representatives in promotion of MGM Rewards, the MGM Rewards Mastercard, myVEGAS, Partnerships and all other components related to MGM RewardsEvaluate and resolve member issues with point, comp, FREEPLAY, Tier Credits, and any other concerns related to MGM RewardsTHE IDEAL CANDIDATE:High School Diploma or GED2+ Years of prior relevant experience in casino operations and guest serviceWork varied shifts, including weekends and holidaysTHE PERKS & BENEFITS:Opportunities for professional development and career advancement, including networking opportunities and community volunteer programsA supportive and collaborative work environmentWellness incentive programs to help you stay healthy physically and mentallyCompanywide discounts on hotel, entertainment, shopping, and food & beverageExclusive discounts with our corporate partners on travel, electronics, online shopping, and beyondComplimentary meal in our employee dining room, where you can savor a variety of delicious and healthy options throughout the dayFree on-site parking, making your commute hassle-free and convenientVIEW JOB DESCRIPTION:https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12096Pay Rate:The rate for this role is:$44.00 This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire. Pay will not be below any applicable minimum wage.Should overtime be worked, employees are paid overtime pay in accordance with state requirements. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.Are you ready to JOIN THE SHOW? Apply today!