Las Vegas, NevadaThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB: Join the team as a Sky Suites Representative at ARIA Resort & Casino, where you’ll deliver a personalized luxury experience through a unique blend of concierge and front desk service. In this role, you’ll welcome guests with warmth and professionalism while assisting with arrivals, departures, reservations, special requests, and curated guest experiences throughout their stay.While upholding the Forbes Travel Guide 5-Star and AAA 5-Diamond service standards that define the Sky Suites experience, you’ll anticipate guest needs, build meaningful connections, and create WOW moments guests will remember long after their stay with us!THE STARTING RATE: $22.50 / Per HourTHE DAY-TO-DAY:Assist VIP casino, hotel, and convention guests with hotel check-in/check-out, reservations, concierge requests, and other guest servicesHandle all guest requests and complaints, resolve issues promptly, and follow up to ensure guest satisfactionMaintain suite occupancy by managing out-of-service rooms, setting up guest lists, and reviewing availability before upgradesPerform cashiering duties including maintaining a cash bank, processing credit card authorizations, resolving billing inquiries, creating master accounts, and handling casino compsMaintain knowledge of local dining, entertainment, golf courses, spas, nightclubs, tours, and resort amenitiesTHE IDEAL CANDIDATE:Must be 21 years of age or olderHigh School Diploma or GEDOne (1) year of prior relevant experience in VIP Services, Front Desk or Concierge preferredMust be a strong writer with excellent communication and comprehension skillsExceptional customer service and interpersonal skills to communicate effectively with all stakeholdersMust be able to work various shifts, including weekends and all holidaysTHE PERKS & BENEFITS:Health & Income Protection benefits (for eligible employees)Professional and personal development opportunities through employee programs and network groupsFree meals in our Aria employee dining roomFree parking on and off-shift at all MGM Resorts propertiesWellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discountsVIEW JOB DESCRIPTION:https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10244Are you ready to JOIN THE SHOW? Apply today!