Job Description

Locations

• Property - MGM Springfield

Preferred Qualifications

• Must be able and willing to work Full-time schedule, ​Overnights starting at 7pm-3am or 11pm-7am to include weekends and holidays (experience)

Responsibilities

• Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
• Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards
• Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met
• Deliver a level of guest service which is consistent with the company’s and property’s core service standards
• Manage team expectations, ensuring compliance with departmental and company policies
• Provide instruction, training and implementation of service and other company programs to staff
• Research and resolve guest and / or employee issues effectively and professionally
• Manage, organize, and complete assigned projects with attention to detail within the established deadline
• Delegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagement
• Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
• Protect the confidentiality of company files and documents under immediate control
• Assist the Shift Manager with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members
• Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
• Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards
• Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met
• Deliver a level of guest service which is consistent with the company’s and property’s core service standards
• Manage team expectations, ensuring compliance with departmental and company policies
• Provide instruction, training and implementation of service and other company programs to staff
• Research and resolve guest and / or employee issues effectively and professionally
• Manage, organize, and complete assigned projects with attention to detail within the established deadline
• Delegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagement
• Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
• Protect the confidentiality of company files and documents under immediate control
• Assist the Shift Manager with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members

Benefits

• general: Healthcare, financial and time off benefits
• general: Wellness incentive programs to help you stay healthy physically and mentally
• general: Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• general: Free meals in our employee dining room
• general: Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
• general: Wellness incentive programs to help you stay healthy physically and mentally
• general: Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• general: Free meals in our employee dining room
• general: Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
• general: This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.
• general: Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
• general: Are you ready to JOIN THE SHOW? Apply today!

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