Job Description

Locations

• Bengaluru, KA, IN

Skills Required

• program managementintermediate

Required Qualifications

• Bachelor’s degree (any discipline) or equivalent early-career experience. (experience)
• Bachelor’s degree (any discipline) or equivalent early-career experience. (experience)
• 0–2 years of professional experience in program management, customer-facing operations, technology delivery, or analytics. (experience, 2 years)
• 0–2 years of professional experience in program management, customer-facing operations, technology delivery, or analytics. (experience, 2 years)
• Demonstrated comfort with AI tools and AI-first ways of working. (experience)
• Demonstrated comfort with AI tools and AI-first ways of working. (experience)
• Strong written and verbal communication in English. (experience)
• Strong written and verbal communication in English. (experience)

Preferred Qualifications

• Coursework or experience in program management, technology, business operations, or an MBA in progress or completed. (experience)
• Coursework or experience in program management, technology, business operations, or an MBA in progress or completed. (experience)
• Exposure to enterprise software, cloud platforms, or B2B customer success. (experience)
• Exposure to enterprise software, cloud platforms, or B2B customer success. (experience)
• Experience working in pod, squad, or matrixed team structures. (experience)
• Experience working in pod, squad, or matrixed team structures. (experience)
• This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. (experience)

Responsibilities

• Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders.
• Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders.
• Support agent and Copilot adoption motions across assigned pod accounts.
• Support agent and Copilot adoption motions across assigned pod accounts.
• Complete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them.
• Complete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them.
• Maintain deep, current account context across the pod’s defined portfolio.
• Maintain deep, current account context across the pod’s defined portfolio.
• Synthesize account signals into “what’s changed / what matters now”
• Synthesize account signals into “what’s changed / what matters now”
• Detect risks, upcoming deliveries, upcoming milestones, and open threads.
• Detect risks, upcoming deliveries, upcoming milestones, and open threads.
• Detect portfolio patterns such as recurring blockers across multiple accounts.
• Detect portfolio patterns such as recurring blockers across multiple accounts.
• Track delivery and milestone progress with partners and CSAs on behalf of CSAMs.
• Track delivery and milestone progress with partners and CSAs on behalf of CSAMs.
• Map dependencies across workloads and milestones.
• Map dependencies across workloads and milestones.
• Proactively flag drift before the customer raises it.
• Proactively flag drift before the customer raises it.
• Coordinate remediation follow-ups across internal teams.
• Coordinate remediation follow-ups across internal teams.
• Monitor reactive support signals – case volume, aging, repeat drivers – across the pod portfolio.
• Monitor reactive support signals – case volume, aging, repeat drivers – across the pod portfolio.
• Aggregate reactive trends into portfolio-level views and surface early warnings of escalation risk.
• Aggregate reactive trends into portfolio-level views and surface early warnings of escalation risk.
• Track follow-through on Support, IM, and Service Manager commitments; chase stalled internal owners.
• Track follow-through on Support, IM, and Service Manager commitments; chase stalled internal owners.
• Distill reactive noise into CSAM-ready insights, not raw data.
• Distill reactive noise into CSAM-ready insights, not raw data.
• Operate within a pod model covering a shared portfolio of accounts.
• Operate within a pod model covering a shared portfolio of accounts.
• Work under direct oversight of the M1 Manager and senior CSAMs assigned to the pod.
• Work under direct oversight of the M1 Manager and senior CSAMs assigned to the pod.
• Limit interactions to task execution and information capture; executive partnership and account governance is led by the senior CSAM.
• Limit interactions to task execution and information capture; executive partnership and account governance is led by the senior CSAM.

Benefits

• general: Flexibility: Balance what matters—your work, your life, and your team—through trust, autonomy, and shared accountability
• general: Growth: Stretch your skills, expand your impact, and grow with support that meets you where you are
• general: Wellbeing: Support for your body, mind, and financial future—so you can stay energized and do your best work
• general: Community PCS: Find your people, build your network, and feel supported every step of the way

Travel Requirements

Less than 25%

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