OverviewCommercial Engineering & AI (CEAI) partners closely with stakeholders to accelerate the transformation of Microsoft’s commercial business into a frontier organization. We bring together AI‑native engineering, modern platforms, and deep commercial insight to reimagine how work gets done - at scale and with impact. Our mission is to unlock new ways of operating through intelligent systems while creating the conditions for our teams to do the most meaningful work of their careers. If you’re excited to build, experiment, and shape the future of commercial execution with AI at the core, we invite you to apply. This is an exciting time to join our group Support Experience Group (SxG) and work on something highly strategic to Microsoft. The goal of the Support Experience Group (SxG) Engineering is to build the next generation of our applications running on Dynamics 365, AI, Copilot, and several other Microsoft cloud services to deliver high value, complete, and Copilot-enabled application scenarios across all devices and form factors. We innovate quickly and collaborate closely with our partners and customers in an agile, high-energy environment. Leveraging the scalability and value from Azure & Power Platform, we ensure our solutions are robust and efficient. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve challenging problems for large scale 24x7 business SaaS applications excite you, please come and talk to us! ResponsibilitiesGuides partnership with appropriate stakeholders (e.g., project manager, technical lead) to determine user requirements within and across teams. Guides teams and leads identification of dependencies and the development of design documents for a product, application, service, or platform. Optimizes, debugs, refactors, and reuses code to improve performance and maintainability, effectiveness, and return on investment (ROI). Guides team to drive multiple group's project plans, release plans, and work items in coordination with appropriate stakeholders (e.g., project managers). Guides team and acts as an expert for Designated Responsible Individual (DRI) and monitors other engineers across product lines, working on call to monitor system/product/service for degradation, downtime, or interruptions. Leads product development and scaling to customer requirements and applies best practices for meeting scaling needs and performance expectations and holds accountability for products that do not meet expectations. QualificationsBasic / Required Qualifications: Bachelor's Degree in Computer Science, or related technical discipline AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Preferred Qualifications: Master's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python In-depth people management experience. Software Engineering M5 - The typical base pay range for this role across Ireland is € 99,800.00 - € 172,400.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.htmlThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.