OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.The Unified Services Group (USG) leads the evolution of Microsoft’s services portfolio, delivering a connected, outcome-driven experience that accelerates customer value across the full technology lifecycle.USG brings together foundational services and specialized offerings—such as Value Acceleration Services—to drive adoption, optimize performance, and ensure long-term customer success through proactive, expert-led engagements aligned to business and technical outcomes.The team’s mission is to simplify the services portfolio, align delivery to measurable outcomes, and scale impact across solution areas, enabling customers to move from intent to sustained value realization while driving growth for Microsoft.The Business Program Manager (BPM) drives the execution and adoption of the Value Acceleration Services (VAS) portfolio for the AI Business Solutions (ABS) Solution Area by translating strategy into scalable programs, field-ready motions, and measurable business impact.This role is responsible for activating VAS offers in market, ensuring alignment across Sales, Delivery, and Go-to-Market teams, and driving programs that accelerate customer adoption, optimize performance, and expand usage of Microsoft Cloud and AI solutions.The BPM ensures that portfolio priorities are effectively operationalized by:Driving field readiness and seller activationExecuting adoption and go-to-market programsIncorporating customer and field feedback into continuous improvementDelivering insight-driven performance tracking to optimize outcomesSuccess in this role is defined by the ability to connect strategy to execution, enabling consistent, high-quality delivery of VAS offerings that accelerate customer value realization and contribute directly to growth.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesPortfolio Execution & Program ManagementExecute strategic initiatives across the ABS VAS portfolio, translating business priorities into scalable programs and deliverablesDrive end-to-end execution of adoption, activation, and growth programs aligned to portfolio goalsManage timelines, dependencies, and risks to ensure consistent delivery at scaleField Enablement & Seller ActivationEnable field teams with clear positioning, plays, and readiness materials to drive VAS adoptionActivate go-to-market motions that improve pipeline generation and conversionPartner with Sales and CSU teams to ensure effective execution in-marketCross-Functional CoordinationAlign stakeholders across Sales, Delivery, Engineering, Finance, and GTM to ensure cohesive executionDrive clarity on roles, handoffs, and ownership to reduce friction and accelerate outcomesAct as a key connector between strategy, field, and delivery teamsAdoption Programs & Customer ImpactDesign and execute programs that accelerate customer adoption, usage, and value realizationIdentify opportunities to expand VAS across existing customers and solution areasEnsure programs are aligned to customer needs and business prioritiesPerformance Tracking & InsightsAnalyze performance trends, field feedback, and customer signals to assess program effectivenessDeliver insights that inform decision-making and continuous improvementTrack key business indicators (e.g., adoption, pipeline, conversion, impact) to drive accountabilityContinuous Improvement & Portfolio OptimizationIncorporate field and customer feedback into program and offer refinementIdentify gaps in execution or adoption and drive corrective actionsContribute to improving the scalability, consistency, and clarity of the VAS portfolioQualificationsRequired/minimum qualificationsBachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvementOR equivalent experience.Additional or preferred qualificationsMaster's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvementOR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvementOR equivalent experience.Program Execution ExcellenceProven ability to translate strategy into executable programs, manage multiple priorities, and deliver results in complex environmentsCross-Functional CollaborationExperience working across Sales, Delivery, Engineering, and GTM teams, with the ability to drive alignment without direct authorityData-Driven Decision MakingStrong analytical skills with experience using data (e.g., Excel, Power BI, or similar tools) to track performance, identify trends, and inform decisionsStakeholder ManagementDemonstrated ability to communicate effectively with senior stakeholders, drive accountability, and maintain alignment through structured operating rhythmsProblem Solving & Continuous ImprovementAbility to identify root causes, simplify complex processes, and drive ongoing improvements based on business and customer insightsExperience in cloud services, AI, or enterprise technology solutions, particularly in adoption, customer success, or services delivery modelsExperience driving go-to-market programs, field enablement, or adoption initiativesFamiliarity with outcome-based delivery models and portfolio lifecycle management Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:https://careers.microsoft.com/us/en/us-corporate-payThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.