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Customer Collaboration Specialist

Mondelez International

Customer Collaboration Specialist

full-timePosted: Aug 28, 2026Updated: Sep 3, 2026United Kingdom, Birmingham

Job Description

Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Possible.You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.How you will contributeYou will:Serve as a dedicated contact (business partner) for a defined set of customers for order managementTake orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)Have regular direct contact with customers (supply chain or buying department) regarding logisticsOptimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costsEnsure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant countryOrganize transport via third-party logistic operators and ensure on time deliveryWhat you will bringA desire to drive your future and accelerate your career and the following experience and knowledge:Good numerical, analytical and logical reasoning skillsMicrosoft office applicationsHigh-level of SAP competenceWithin an FMCG/CPG companyA customer-facing role in customer service, logistics or salesAn order-to-cash environmentGood knowledge of the total supply chain/order-to-cash processStrong analytical and problem-solving skillsMore about this role***Secondment for 12 month***Work schedule: hybrid model (3 days from the office, 2 days work from home) Relocation Support Available? No Relocation support availableBusiness Unit SummaryWe value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our succesMondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITERJob TypeTemporary (Fixed Term)Order Management (OTB)Customer Service & Logistics

Locations

  • United Kingdom, Birmingham

Skills Required

  • total supply chain/order-to-cash processintermediate

Required Qualifications

  • A desire to drive your future and accelerate your career and the following experience and knowledge: (experience)
  • Good numerical, analytical and logical reasoning skills (experience)
  • Microsoft office applications (experience)
  • High-level of SAP competence (experience)
  • Within an FMCG/CPG company (experience)
  • A customer-facing role in customer service, logistics or sales (experience)
  • An order-to-cash environment (experience)
  • Good knowledge of the total supply chain/order-to-cash process (experience)
  • Strong analytical and problem-solving skills (experience)
  • Good numerical, analytical and logical reasoning skills (experience)
  • Microsoft office applications (experience)
  • High-level of SAP competence (experience)
  • Within an FMCG/CPG company (experience)
  • A customer-facing role in customer service, logistics or sales (experience)
  • An order-to-cash environment (experience)
  • Good knowledge of the total supply chain/order-to-cash process (experience)
  • Strong analytical and problem-solving skills (experience)

Responsibilities

  • Serve as a dedicated contact (business partner) for a defined set of customers for order management
  • Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
  • Have regular direct contact with customers (supply chain or buying department) regarding logistics
  • Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
  • Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country
  • Organize transport via third-party logistic operators and ensure on time delivery
  • Serve as a dedicated contact (business partner) for a defined set of customers for order management
  • Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
  • Have regular direct contact with customers (supply chain or buying department) regarding logistics
  • Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
  • Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country
  • Organize transport via third-party logistic operators and ensure on time delivery

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