Job Description Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.How you will contributeYou will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.What you will bringA desire to drive your future and accelerate your career. You will bring experience and knowledge in:Your specific process areaWorking in a shared service organizationBeing a good team player and influencing othersProcess design and mapping, and business requirement gathering experienceCommunicating effectively, applying interpersonal skills and taking initiativeRole Overview:As a Global Mobility Analyst, you will play a critical role in supporting the international assignment program for Mondelēz International. You will manage the end-to-end mobility process for employees relocating to and from various global locations. You will be a key point of contact for assignees, HR partners, and external vendors, ensuring a seamless and compliant relocation experience.Key Responsibilities:Case Management: Manage a portfolio of international assignments, providing guidance and support to assignees throughout the assignment lifecycle (initiation, relocation, on-assignment support, repatriation). Act as point of contact for assignees, addressing inquiries related to relocation, immigration, compensation and benefits. Collaborate with People Leads and other stakeholders to understand business needs and ensure alignment with the global mobility program.Vendor Management: Liaise with external vendors (relocation management companies, immigration providers, tax advisors) to coordinate services and ensure quality delivery. Monitor vendor performance against service level agreements (SLAs) and escalate issues as needed.Program Administration: Maintain accurate and up-to-date assignee records in the global mobility system. Support the development and implementation of process improvements and program enhancements.Invoicing Process: Manage invoicing process on a weekly basis.Qualifications:Bachelor's degree in human resources, Business Administration, or a related field.Minimum 1-3 years of experience in global mobilityExperience working with relocation management companies, immigration providers, and tax advisors.Excellent communication, interpersonal, and problem-solving skills.Ability to manage multiple priorities and work independently in a fast-paced environment.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).English is mandatorySkills:Global Mobility ExpertiseVendor ManagementPolicy AdministrationCommunication and Interpersonal SkillsProblem-SolvingProject ManagementAttention to DetailCultural SensitivityPersonal Attributes:Highly organized and detail-orientedStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsAbility to work independently and as part of a teamAdaptable and able to thrive in a fast-paced environmentDemonstrated commitment to providing excellent customer service No Relocation support availableBusiness Unit SummaryMondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as Trident, Oreo, Philadelphia, and local jewels like Clorets and Bubbaloo. We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Job TypeRegularService Operations (Delivery)Global Business Services