Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.How you will contributeYou will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.What you will bringA desire to drive your future and accelerate your career. You will bring experience and knowledge in:Your specific process areaWorking in a shared service organizationBeing a good team player and influencing othersProcess design and mapping, and business requirement gathering experienceCommunicating effectively, applying interpersonal skills and taking initiativeMore about this roleKey Responsibilities: Operational Delivery: Responsible for executing processes in line with policies and standard operating procedures. Strong working knowledge of enabling technologies, systems (e.g. Workday, ServiceNow) and processes in order to ensure high-quality service delivery.Candidate Communication: Serve as the point of contact between the company and external candidates, ensuring a positive and professional candidate experience.Documentation and Compliance: Maintain accurate and up-to-date records in the HR system, primarily using Workday. Ensure compliance with all relevant policies and regulations. Handle all the signed documentation to the payroll team.Internal offers: Draft salary proposals for internal candidates and ensure compliance with local Compensation & Benefit policies.Onboarding Assistance: Support the onboarding process by facilitating a smooth transition for new hires.Building relationships with key stakeholders i.e. People Leads, Talent Acquisition, Hiring managers, Payroll, My Rewards, Work & Life, People Experience.Working flexibly across other teams within the People Shared Service Centre as volumes in the center fluctuate. What extra ingredients you will bring:Fluency in Spanish & English is mandatory.Previous experience in talent acquisition, customer service or any HR admin field is a plus.Familiarity with HR systems, particularly Workday, is a plus.Excellent organizational and communication skills.Detail-oriented with the ability to handle multiple cases simultaneously.Strong interpersonal skills and a customer-focused approach.Ability to maintain confidentiality and handle sensitive information with discretion.Work schedule: Full Time (hybrid model).What’s in it for You We’re Europe’s biggest and best snacking company. Milka, 7Days, Poiana, Oreo, belVita, LU are some of the iconic brands in our portfolio and we work across 48 markets to create brands consumers love. Join us in Romania for an exciting and progressive career. Not only will you be working with Iconic Brands, you'll have the opportunity to move cross functionally, and work with the best talent in the industry. Join us today! Additionally, you will be eligible for a number of benefits including: meal tickets, medical subscription, free company goods, transport allowance, X-mas and Easter bonuses. Relocation Support Available? Business Unit SummaryWe value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our succesMondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITERJob TypeRegularService Operations (Delivery)Global Business Services