Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It With Pride.The Sales Operations Manager plays a critical role in enabling commercial excellence across Modern Trade retail environment in both Malaysia and Singapore. This role is responsible for leading and driving execution planning across all in-store Picture of Success metrics, performance management, systems optimization, and operational efficiency to support sustainable business growth.You will act as an important member in Sales Ops Function assisting Modern Trade Sales Leadership, ensuring execution discipline, data-driven decision-making, and alignment across vendor and key commercial functions including Sales, Category Planning, Finance, Marketing.Key Responsibilities1. Sales Operations & Execution ExcellenceOptimize sales processes, tools, and systems to improve field productivity and efficiencyEnsure consistent execution of sales fundamentals across retailers and channels (Modern Trade)Drive continuous improvement initiatives to simplify workflows and eliminate inefficienciesPartner with field sales teams to ensure operational alignment and execution readiness2. Sales Planning & Performance ManagementLead the sales execution planning cycle, including, but not limited to, developing business scorecard and sales reports (weekly & monthly), custodian of sales execution related SOPs and dataTranslate business strategy into actionable sales targets, KPIs, and operational plansMonitor and analyse sales performance vs. targets, identifying risks and opportunitiesDrive cadence of business reviews (e.g., Quarterly Business Reviews, Monthly Sales Operations Reviews) with leadership & vendorDevelop dashboards and reporting frameworks to enhance visibility and decision-making3. Budget & Trade Spend ManagementOptimize total merchandising investmentCollaborate with Finance and Sales teams to manage trade spend effectivelySupport development of commercial policies and governance frameworks4. Data Analytics & InsightsLeverage data analytics to generate actionable insights on sales performance, distribution, and market trendsUtilize tools (e.g., Power BI, Excel, CRM systems) to build predictive and diagnostic analyticsProvide recommendations to improve sales effectiveness and business outcomes5. Systems & Digital TransformationLead adoption and optimization of sales systems (e.g., TRAX, SFA, CRM tools)Identify opportunities for automation and digitalization within sales operationsAct as the key liaison with IT and regional teams on system enhancements and implementations6. Stakeholder Management & Cross-functional CollaborationPartner closely with Sales Leadership & Cross-functional teamsInfluence decision-making through data-backed insights and strong business acumenAlign local execution with regional/global sales strategies7. Team Leadership & Capability BuildingLead, coach, and develop a high-performing sales operations teamBuild organizational capabilities in analytics, planning, and operational excellenceFoster a culture of accountability, collaboration, and continuous improvementSkills & CompetenciesStrong analytical and problem-solving skills with attention to detailAdvanced proficiency in Excel and data visualization tools (e.g., Power BI)Strategic thinking with strong execution capabilitiesExcellent stakeholder management and influencing skillsStrong communication and presentation skillsAbility to thrive in a fast-paced, dynamic environmentQualifications & ExperienceBachelor’s degree in business, Economics, Marketing, or related field (MBA is an advantage)6–8+ years of experience in Sales Operations, Commercial Excellence, or Sales within FMCG or related industriesProven experience in sales operations, performance management, and analyticsStrong understanding of Malaysia and Singapore market dynamics across channelsExperience managing trade spend and commercial budgets No Relocation support availableBusiness Unit SummaryMondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob’s crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Job TypeRegularSales OperationsSales