Who We Are:Neurocrine Biosciences is a leading biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering, developing and commercializing life-changing treatments for patients with under-addressed neurological, psychiatric, endocrine and immunological disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, hyperphagia in Prader-Willi syndrome, endometriosis* and uterine fibroids*, as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For more than three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders, because you deserve brave science. For more information, visit neurocrine.com, and follow the company on LinkedIn, X, Facebook and YouTube. (*in collaboration with AbbVie)About the Role:Responsible for the development, implementation, optimization, and ongoing management of customer experience capabilities to support the Company's pharmaceutical products and marketing initiatives, with primary responsibility for Web Operations across Neurocrine's portfolio of brands and websites. This role will oversee managed services partners to ensure work is delivered efficiently, consistently, and at a high level of quality. This includes oversight of scalable production processes, governance, service levels, and ways of working across internal teams and agency partners. As Neurocrine’s portfolio and omnichannel capabilities grow, the role will help extend these practices to additional digital production activities, such as display and social assets.The ideal candidate combines strong digital production knowledge with exceptional operational, agency-management, and cross-functional leadership skills and is energized by creating structure, improving processes, and enabling teams to deliver high-quality digital experiences at scale._Your Contributions (include, but are not limited to):Lead digital production operations across Neurocrine’s portfolio of websites, overseeing delivery of website launches, enhancements, updates, and ongoing production needs. This includes intake, prioritization, hand-offs, quality controls, release processes, escalation pathwaysPartner with brand teams, their agencies, digital managed services, and others to enable effective ways of working, accommodating different agency models while maintaining consistent enterprise production standardsDevelop and provide training to internal teams and agency partners on the use of core capability and best practices to maximize efficiency and effectivenessOversee managed services partner, including budget, capacity planning, timelines, utilization, scope, and performanceEstablish, monitor, and report service levels and operational KPIs, including throughput, cycle time, on-time delivery, quality, rework, backlog, capacity, and vendor performancePartner cross-functionally with content owners, analytics, privacy, IT, and other stakeholders to enable effective digital delivery and resolve operational dependenciesOversee quality assurance and release-management standards to support consistent, high-quality digital experiences across the website portfolioDrive adoption of reusable components, templates, design standards, and standardized production practices that improve quality, speed, and scalabilityPartner with the Sr. Manager responsible for digital platforms to ensure Contentful, Bynder, and related platform enhancements, architecture, documentation, and governance support business needs and efficient digital production operationsAs business needs evolve, extend common production governance and operating practices to additional digital asset types and channels, including display and social, where centralized production can create additional efficiency and scalePerforms other job-related duties as assignedRequirements:BS/BA degree in marketing, communications, information systems, computer science, digital technology or a related field AND6+ years of experience in digital marketing, marketing operations, or related fields ORMaster's degree in marketing, life sciences or business administration AND 4+ years of similar experience as noted aboveExperience managing digital production, web operations, marketing operations, or similar capabilities across multiple brands or digital propertiesStrong understanding of website production lifecycles, including requirements, design handoffs, development, quality assurance, release, and ongoing optimizationExperience establishing and managing production workflows, SLAs, KPIs, quality standards, intake and prioritization processes, and vendor governance; experience with work management tools like JIRA, Adobe Workfront, and/or ServiceNow is a plusHands-on experience with headless enterprise content management systems and digital asset management platforms; experience with Contentful and Bynder is preferredExperience with digital asset management practices, including metadata and taxonomy, asset lifecycle and rights management, permissions, asset governance, and DAM integrations with CMS and downstream channelsWorking knowledge of digital production considerations including accessibility, analytics and tagging, privacy, responsive experiences, and quality assuranceWorking knowledge of broader marketing technologies ecosystem, including marketing automation (Salesforce preferred)Working knowledge of how content and data flow across integrated martech systems (CMS, DAM, marketing automation, analytics), with the ability to identify when issues originate upstream or downstream of web productionWorking knowledge of AI-enabled production and personalization capabilities, with the ability to evaluate, adopt, and drive partner adoption as new tools emerge; prior AI strategy experience preferred but not requiredExperience with reusable components, design systems, templates, or other approaches to scaling digital production preferredExperience in pharmaceutical, biotech, healthcare, or another highly regulated industry preferredFamiliarity with promotional review requirements and working within regulated digital production environments preferredStrong operational and project management skills with the ability to manage multiple concurrent priorities across brands, agencies, and stakeholdersDemonstrated ability to build scalable processes, governance, and ways of working in a complex, matrixed organizationAbility to contribute to cross-functional teams and provide domain expertise to support decision-makingStrong agency and vendor-management skills, including experience managing service levels, capacity, performance, and escalationsExcellent communication, collaboration, and stakeholder-management skillsStrong problem-solving skills with a demonstrated ability to identify operational inefficiencies and implement practical improvementsAbility to translate business needs into clear production requirements and effectively bridge marketing, creative, and technology teams#LI-JH1Neurocrine Biosciences is an EEO/Disability/Vets employer. We are committed to building a workplace of belonging, respect, and empowerment, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t line up to exactly what we have outlined in the job description._The annual base salary we reasonably expect to pay is $132,700.00-$182,000.00. Individual pay decisions depend on various factors, such as primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. In addition, this position offers an annual bonus with a target of 30% of the earned base salary and eligibility to participate in our equity based long term incentive program. Benefits offered include a retirement savings plan (with company match), paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans.