Customer Documentation Developer independently creates high-quality, user-focused technical documentation for complex Fixed Networks products. Responsibilities include collaborating with cross-functional teams, managing documentation schedules, and delivering web-based content aligned with Agile and DevOps practices, while following structured writing methodologies and corporate quality standards. Design and develop high-quality, customer-oriented technical documentation for complex broadband access products, aligning with SDLC, DDLC, and structured writing principles.Independently manage documentation schedules and deliverables, ensuring timely releases that align with product development timelines.Collaborate closely with cross-functional teams including PLM, R&D, and Test to gather accurate technical information for documentation.Develop and maintain documentation and integrate content into web-based publications using Markup (Asciidoc/XML)/Markdown languagesUse various authoring tools like Arbortext, Oxygen XML, and graphic editors (e.g., SnagIt) based on project requirementsLeverage Agile methodologies and DevOps practices to align documentation workflows with continuous software delivery cycles.Utilize defect-tracking and content management systems (e.g., Jira, Confluence) to manage content lifecycle, reviews, and updates.Create single-sourced, reusable content within a structured content management environment to ensure consistency and scalability. You have:Bachelor Degree with 7-12 years of experience in technical documentation, preferably in the Telecommunications or Optical Networking domain.Proven expertise in structured writing principles, the Software Development Life Cycle (SDLC), and the Documentation Development Life Cycle (DDLC).Strong proficiency in XML authoring tools (e.g., Arbortext or Oxygen) and graphic tools (e.g., SnagIt, CorelDraw).Familiarity with Markup languages (like XML, Asciidoc) and Markdown. It would be nice if you also have:Proficient in Python, UNIX scripting, API documentation, and customer-facing technical content creation.Experienced in using AI tools to improve documentation quality, consistency, and workflow efficiency.Strong knowledge of Agile and DevOps practices, with hands-on experience in Jira, Confluence, GitHub, and content management strategies.Excellent communication skills with the ability to quickly learn technologies, adapt to workflows, and manage documentation deliverables independently.