As a Junior Software Technical Support Engineer supporting the Nokia Network Services Platform (NSP), you will work closely with customers and internal Nokia teams to diagnose and resolve technical issues. This is an entry-level to early-career role designed to provide hands-on exposure to Linux systems, networking fundamentals, and large-scale network management software, with mentorship from senior engineers. Take ownership of assigned customer issues from initial triage through to resolution, ensuring consistent progress and follow-upProvide first-line and second-line technical support for customers using the Nokia NSP platform Diagnose and troubleshoot software, system, and configuration issues, escalating where appropriateCollect and analyze logs, system data, and configuration details to support effective troubleshootingReproduce customer issues in a virtualized lab environment, with guidance as needed Escalate software defects to higher levels of support or engineering teams, ensuring all required information is complete, accurate, and actionableActively manage and update support tickets, maintaining clear status, next steps, and timelines to ensure SLA complianceCommunicate regularly with customers and internal stakeholders, providing timely and transparent updatesCollaborate with other Nokia product support teams when issues may span multiple platforms or solutionsContribute to internal knowledge bases by documenting troubleshooting processes, findings, and resolutionsParticipate in an on-call rotation, taking responsibility for critical issues during assigned periods You have:Basic understanding of Linux systems, including:Viewing and interpreting log filesBasic network, disk, and memory checksFundamental networking knowledge, including:TCP/IP conceptsSubnetting basicsHigh-level understanding of routing and switchingIntroductory programming knowledge, including:Awareness of object oriented programmingUnderstanding of compiled versus interpreted languagesFamiliarity with basic control structures (loops and conditionals)Strong willingness to learn and develop technical skillsStrong sense of accountability and ownership over assigned workAbility to manage multiple tasks and prioritize effectively in a ticket-driven environmentClear written and verbal communication skillsStructured and methodical approach to troubleshooting It would be nice if you also had:Exposure to Linux distributions such as RHEL, CentOS, or FedoraFamiliarity with common troubleshooting tools (e.g., grep, top, ps)Basic awareness of network troubleshooting tools such as tcpdump, Wireshark, or netstatIntroductory knowledge of routing protocols (e.g., OSPF, BGP, MPLS)Academic or personal project experience with Java, python and/or Go (Golang)Interest in network automation, software-defined networking, or telecom technologies