Shift lead for level 1 fault management Engineer for TX & IP – is responsible to perform remote provisioning and fault management of network elements, activation and termination of features, coordination and dispatching the field resources necessary to fulfill such changes on site, performs or supervises routine moves, additions, changes and deletions. Act as a single point of contact for level 1 teamCoordinate level 1 team to ensure that all project's SLAs and KPI are respectedAnswer in time to all requests related to incidents that require expertise and supportChecks daily planning and performs tasks accordinglyTasks include architecture, plans, design before implementation. These require certifications for respective equipment – Nokia (fALU), Cisco, JuniperEscalation to vendors, follow up and execution of changes suggested for solutions and closure of incidentsCreate RCA reports and documents with “lessons learned” when requested by either Nokia or the customerChecks and updates periodically Work Instructions received from customerCreates and tests new Work Instructions in collaboration with customer teamIdentifies and develops potential automation use cases Spanish minimum level B1Availability to work in shifts, in a 24/7 scheduleConfiguration and fault Management ExperienceAbility to troubleshoot and manage complex issues and work with counterparts in solving the issuesProcess oriented, presentation skillsAvailability to work during nights and for on-callsProduct knowledge of Nokia (fALU) ROUTER 7705/7750, 7120 and/or Cisco SWITCH 6450/6900 represents a plusKnowledge of WDM technology and products (Nokia 1830 PSS) represents a plusAble to develop and improve existing working procedures and processes