As a Technical Program Manager within the Global Customer Engineering / Services organization, you will lead end-to-end New Product Introduction (NPI) onboarding for hyperscaler and critical accounts. You will act as the central program owner driving cross-functional alignment across Product Management, Engineering, Manufacturing, and Customer Delivery teams.The role requires strong execution discipline, technical depth in optical networking, and the ability to proactively identify risks, resolve escalations, and influence decision-making across internal and external stakeholders. You will own the onboarding lifecycle from planning through execution, ensuring programs are delivered on time with high quality and customer satisfaction. Program Leadership & ExecutionLead NPI onboarding programs for hyperscaler and strategic customers from concept to deliveryDefine detailed onboarding plans in collaboration with NPI, Engineering, and Operations teamsContinuously refine plans based on evolving constraints (technical, supply chain, customer timelines)Establish milestones, track progress, and ensure timely delivery of commitmentsRisk & Issue ManagementIdentify program risks early and define mitigation strategiesProactively manage escalations and drive issue resolution across cross-functional teamsMaintain clear visibility of risks, dependencies, and blockers for stakeholdersIntervene effectively during critical situations to ensure program continuityStakeholder Management & NegotiationDrive alignment across internal teams and external customer stakeholdersLead discussions, negotiate priorities, and influence decisions to resolve conflictsControl and steer conversations during critical program reviews or issue scenariosEnsure clear communication and expectation management at all levelsCross-functional CoordinationWork closely with Product Management, Engineering, QA, Supply Chain, and Customer Delivery teamsSecure commitments on deliverables and timelinesDrive accountability across teams for execution and closureOperational Tracking & GovernanceCreate and maintain detailed action trackers with clear ownershipDrive rigorous follow-up to ensure closure of all action itemsEstablish governance cadence (weekly / executive reviews, customer syncs)Reporting & Executive CommunicationDevelop executive-level dashboards and reports for senior leadershipCreate high-quality PowerPoint presentations for program status, risks, and milestonesProvide clear, data-driven updates to cross-functional teams and leadership Program & Execution ExcellenceStrong experience in NPI / product onboarding programsAbility to develop structured project plans and execute under ambiguityProven ability to manage multiple complex programs simultaneouslyNegotiation & LeadershipStrong negotiation and conflict resolution skillsAbility to intervene, influence outcomes, and steer discussions during challenging situationsExcellent stakeholder management across global and cross-functional teamsRisk ManagementExpertise in identifying program risks and driving mitigation strategiesStrong analytical and problem-solving capabilitiesTechnical ExpertiseSolid understanding of networking systems with emphasis on:Optical DWDM technologies (preferred)Layer 1 networking conceptsAbility to work with engineering teams on system-level integration challengesCommunication & ReportingStrong executive communication skills (written and verbal)Ability to create structured dashboards and presentations for leadershipExperience presenting to senior management and external customersOperational DisciplineStrong action tracking and follow-through capabilitiesAbility to drive closure across distributed teams Education & Experience5+ years of experience in Technical Program Management12–15+ years of experience in Software and/or Hardware product environmentsBachelor’s degree in Engineering, Computer Science, or related technical discipline