Job Description

Locations

• Philippines, Manila

Required Qualifications

• A college or university degree, or equivalent relevant work experience, is required. (experience)
• Related Industry qualification / or studying towards, is preferred (experience)
• 1-3 years’ experience working in the financial services industry (experience, 3 years)
• Demonstrated experience producing accurate reporting or management information and maintaining structured data, records or repositories. (experience)
• Experience supporting committees, governance forums, projects or cross-functional processes is preferred. (experience)
• Experience working in a global or matrixed organization and coordinating with stakeholders across regions is advantageous. (experience)
• A college or university degree, or equivalent relevant work experience, is required. (experience)
• Related Industry qualification / or studying towards, is preferred (experience)
• 1-3 years’ experience working in the financial services industry (experience, 3 years)
• Demonstrated experience producing accurate reporting or management information and maintaining structured data, records or repositories. (experience)
• Experience supporting committees, governance forums, projects or cross-functional processes is preferred. (experience)
• Experience working in a global or matrixed organization and coordinating with stakeholders across regions is advantageous. (experience)

Responsibilities

• Data management and repository administration
• Maintain accurate, complete and current RCM data across designated repositories, inventories, trackers and document libraries.
• Perform routine data-quality checks, investigate anomalies and coordinate corrections with relevant owners.
• Apply agreed naming, version-control, retention and documentation standards to support traceability and audit readiness.
• Support improvements to data structures, workflows and controls that increase quality, consistency and usability.
• Maintain accurate, complete and current RCM data across designated repositories, inventories, trackers and document libraries.
• Perform routine data-quality checks, investigate anomalies and coordinate corrections with relevant owners.
• Apply agreed naming, version-control, retention and documentation standards to support traceability and audit readiness.
• Support improvements to data structures, workflows and controls that increase quality, consistency and usability.
• Analysis and reporting
• Collect, validate and analyze RCM data to identify trends, exceptions, overdue activity, emerging themes and areas requiring management attention.
• Prepare accurate scheduled reporting, dashboards and management information for governance forums and senior stakeholders.
• Respond to ad-hoc reporting and data requests, translating information into clear, decision-useful insights.
• Maintain reporting procedures, definitions and supporting documentation to enable consistent and repeatable production.
• Collect, validate and analyze RCM data to identify trends, exceptions, overdue activity, emerging themes and areas requiring management attention.
• Prepare accurate scheduled reporting, dashboards and management information for governance forums and senior stakeholders.
• Respond to ad-hoc reporting and data requests, translating information into clear, decision-useful insights.
• Maintain reporting procedures, definitions and supporting documentation to enable consistent and repeatable production.
• Governance and meeting support
• Support the preparation of agendas, papers, presentations, dashboards and other materials for RCM governance forums and working groups.
• Coordinate meeting logistics, document circulation and stakeholder inputs, and help ensure meetings are organized and effective.
• Capture decisions, actions and dependencies clearly and maintain accurate action logs and governance records.
• Follow up with owners, monitor delivery of agreed actions and escalate delays, risks or gaps through the appropriate channels.
• Support the preparation of agendas, papers, presentations, dashboards and other materials for RCM governance forums and working groups.
• Coordinate meeting logistics, document circulation and stakeholder inputs, and help ensure meetings are organized and effective.
• Capture decisions, actions and dependencies clearly and maintain accurate action logs and governance records.
• Follow up with owners, monitor delivery of agreed actions and escalate delays, risks or gaps through the appropriate channels.
• Stakeholder support and enterprise alignment
• Act as a first point of contact for day-to-day stakeholder questions on the RCM process, data, reporting requirements and governance expectations.
• Provide clear, practical guidance in line with the RCM Standard, related protocols and approved procedures, escalating complex interpretation matters as appropriate.
• Build effective relationships across business, risk, compliance, legal, operations, technology and other partner groups.
• Support communications, training and engagement activity that promotes consistent adoption of the RCM process across the organization.
• Act as a first point of contact for day-to-day stakeholder questions on the RCM process, data, reporting requirements and governance expectations.
• Provide clear, practical guidance in line with the RCM Standard, related protocols and approved procedures, escalating complex interpretation matters as appropriate.
• Build effective relationships across business, risk, compliance, legal, operations, technology and other partner groups.
• Support communications, training and engagement activity that promotes consistent adoption of the RCM process across the organization.
• Continuous improvement and agile support
• Identify and recommend opportunities to simplify, standardize or automate data, reporting and governance activities.
• Support testing, implementation and documentation of process or system enhancements.
• Contribute flexibly to team priorities, special projects and other activities where support is required.
• Operate with pace, sound judgment and a collaborative mindset in a changing environment, reprioritizing quickly when business needs evolve.
• Identify and recommend opportunities to simplify, standardize or automate data, reporting and governance activities.
• Support testing, implementation and documentation of process or system enhancements.
• Contribute flexibly to team priorities, special projects and other activities where support is required.
• Operate with pace, sound judgment and a collaborative mindset in a changing environment, reprioritizing quickly when business needs evolve.
• Knowledge and skills
• Strong analytical and problem-solving capability, with confidence working with large or complex data sets and identifying patterns, gaps and implications.
• Excellent attention to detail, with a disciplined approach to data quality, documentation, traceability and control.
• Clear written and verbal communication skills, including the ability to prepare concise reports, governance papers and presentations for different audiences.
• Strong organization and prioritization skills, with the ability to manage recurring deliverables, ad-hoc requests and multiple deadlines.
• Confidence engaging stakeholders across functions and levels, following up constructively and building collaborative working relationships.
• Working knowledge of regulatory change, compliance, risk management or governance processes within financial services, with interest in developing deeper RCM expertise.
• Proficiency in Microsoft Excel, PowerPoint, Word and SharePoint; experience with workflow, reporting or data-visualization tools is advantageous.
• Ability to work autonomously within established procedures while recognizing when to seek guidance or escalate.
• An agile, nimble and improvement-oriented mindset, with the flexibility to adapt quickly and support work beyond the core remit when priorities require it.
• Strong analytical and problem-solving capability, with confidence working with large or complex data sets and identifying patterns, gaps and implications.
• Excellent attention to detail, with a disciplined approach to data quality, documentation, traceability and control.
• Clear written and verbal communication skills, including the ability to prepare concise reports, governance papers and presentations for different audiences.
• Strong organization and prioritization skills, with the ability to manage recurring deliverables, ad-hoc requests and multiple deadlines.
• Confidence engaging stakeholders across functions and levels, following up constructively and building collaborative working relationships.
• Working knowledge of regulatory change, compliance, risk management or governance processes within financial services, with interest in developing deeper RCM expertise.
• Proficiency in Microsoft Excel, PowerPoint, Word and SharePoint; experience with workflow, reporting or data-visualization tools is advantageous.
• Ability to work autonomously within established procedures while recognizing when to seek guidance or escalate.
• An agile, nimble and improvement-oriented mindset, with the flexibility to adapt quickly and support work beyond the core remit when priorities require it.

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