About Northern TrustAs a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Role SummaryThe TA CSM serves as the main point of contact for a portfolio of fund clients, ensuring that Transfer Agency services are delivered in accordance with contractual agreements, SLAs, KPIs, regulatory requirements and client expectations. The role acts as the bridge between clients, investors and internal operational teams, driving service excellence, transparency and continuous improvement.Key ResponsibilitiesClient Relationship ManagementAct as the primary contact for assigned clients.Build and maintain strong client relationships.Understand client structures, products, operating models and service requirements.Coordinate and lead regular service review meetings.Manage client communications and escalation handling.Service OversightMonitor service delivery against agreed SLAs and KPIs.Ensure timely completion of TA deliverables.Review operational performance and identify service gaps.Coordinate across TA operations, registration, dealing, AML/KYC and investor services teams.Governance & ReportingPrepare and present monthly and quarterly service reports.Analyse KPI trends and operational metrics.Lead client governance meetings and due diligence reviews.Ensure accurate documentation of actions and service commitments.Change & Project ManagementSupport fund launches, mergers, conversions and onboarding activities.Coordinate implementation of new products or service enhancements.Manage client-driven change requests.Participate in strategic and regulatory projects impacting Transfer Agency services.Risk & ControlsStrong Transfer Agency knowledgeClient relationship managementStakeholder managementEscalation and conflict resolutionAnalytical and problem-solving skillsProject and change managementCommunication and presentation skillsRisk awareness and regulatory understandingHigh client satisfaction scoresAchievement of SLA and KPI targetsEffective incident management and resolutionWorking with UsAs a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities. Reasonable AccommodationNorthern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with. About Our Luxembourg OfficeIn 2024, the Northern Trust Luxembourg office celebrated their 20th anniversary, an important chapter in their history. Having opened in 2004 to support one client, they have since grown their client base substantially and increased their headcount significantly, which now stands at over 400.From modern fully equipped meeting rooms to a vast canteen with a view over a vegetable garden, maintained by our team all year round, and a rooftop where beehives have been installed, this space is truly a source of pride for our team. Learn more.