At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.If you have a keen eye for detail and enjoy solving challenges, this role offers the perfect opportunity to put your skills to work. As an OS&D Clerk at Old Dominion Freight Line, you’ll help ensure shipments are handled with accuracy and care. From inspecting freight and resolving claims to collaborating with teams and providing top-notch customer service, your contributions will help keep operations running smoothly. This fast-paced, supportive environment is ideal for those who take pride in organization and problem-solving while making a real impact every day.Old Dominion freight Line is currently recruiting for a (Overages, Shortages, and Damages) OS & D Clerk to join our OD Family Culture. Our OS & D Clerk will be responsible for inspecting shipments to validate claims and work with claimants to assess responsibility, determine the root cause of damage/shortage and determine resolutions.Responsibilities:Locate overages, shortage and damaged freight and research and resolve issuesProvide exceptional customer service to internal and external customersProperly handle different types of freight including Hazmat materialsPrepare paperwork to process OS&D freight including repackaging OS&D freight as neededMaintain accurate records for reporting OS&D freight on a daily and weekly basisAssist with answering telephones and provide superior customer serviceMay also perform customer service duties such as providing quotes, taking orders and answering general customer questionsQualifications:High School Diploma or equivalent preferred.1 year of office and/or operations experience, preferably in the transportation industryProficient with Microsoft OfficeExperience with AS400 and SAP preferredExperience handling Hazmat materials preferredExcellent verbal and written communication skillsDetail oriented with the ability to multi taskWorking Days:Monday,Tuesday,Wednesday,Thursday,Friday,Working Shift:EveningWork days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:Great Health Benefits including a Zero premium medical plan for employee only coverageVision & DentalShort Term & Long Term DisabilityFlex Spending Accounts401k Retirement plan with company match and additional company annual discretionary match opportunityLife InsuranceWellness ProgramTuition Reimbursement for Drivers and TechniciansTraining and growth opportunities to build a careerWe prioritize our OD family of employeesAbility to advance through our promote from within philosophyNational Career Opportunities Available at our 260+ service centersOld Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).If you have questions regarding this posting or require assistance with the application process, please click here for contact information.