Account Supervisor
Omnicom Group
Account Supervisor
Job Description
Agency:Remedy EdgeJob Function:Account Management and GrowthJob Subfunction: Account ManagementJob Description:Wildtype is a sister agency of Remedy Edge within Omnicom Health. This position may appear under Remedy Edge for application purposes; however, the role is exclusively with Wildtype.Wildtype runs like no other. As the most Agile full-service agency in healthcare, we aren’t beholden to ritual. Powered by diverse ideas, knowledge, and people, our unique creative process is a force of nature, removing obstacles between brand and growth in wild new ways.YOU ARE THE DISRUPTION DRIVER You’ve always understood that to be disruptive is better than to be conventional. To pursue challenges is more admirable than to be complacent. You don’t settle, and you won’t let your team, or your clients accept less than the best that their capabilities allow. And you routinely remind them that what’s possible should never be underestimated.The status quo exists to be examined and defied. You build strong relationships with your clients and help them to embrace this idea and realize the true potential of their brands. You refuse to accept “this is how we’ve always done it” and push instead for “how has it never been done?” You establish new models and approaches that introduce unexpected solutions to brand challenges. And your leadership gives your team and your clients the confidence to reach outside the familiar.The Account Supervisor oversees the tactical development and implementation of the brand, while contributing to its strategic direction. The Account Supervisor position moves beyond daily project management tasks and into strategic brand management. The Account Supervisor will also supervise, motivate and mentor more junior account team members. Primary Job Responsibilities Understand the creative process and provide ideas for improving existing executions Ability to see the big picture, identify key issues, and provide proactive tactical and strategic recommendations Demonstrate mastery of brand category and competitive data, including key studies Seek non-traditional solutions to marketing/marketplace problems Internalized marketplace events, market research, etc., and develop and communicate strategic/tactical recommendations for the brand Oversee/manage the tactical plan development process, while contributing to tactical plan design: Communicate key client issues/initiatives to team Oversee creation of competitive review Generate key issues/objectives/strategies Supervise development of tactics/budget/timing Manage internal approval process Keep senior management briefed on account activities Foster a positive and productive team atmosphere and establish credibility both internally and externally Facilitate and maximize client relationships Maintain regular client contact at all levels and become integral part of client team, ensuring that the client is updated and briefed on all relevant account activity Ensure that all agency work represents the best we have to offer -- strategically sound, arresting creative, error-free Ensure that client is perceived positively within agency Understand the client’s perspective and challenges, and communicate these to the entire agency team Demonstrate a thorough understanding of the client's business and actively seek opportunities for further account development Foster client understanding of the agency’s needs and perspective Establish credibility with clients at all levels Additional Responsibilities Communicate effectively and professionally both internally and externally Demonstrate good problem-solving and interpersonal skills Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately Remain calm despite high pressure situations Project a professional, positive attitude toward peers and clients within the department and the agency Embody service-oriented attitude and uphold quality standards in servicing the client Maintain accurate time sheets Foster a positive team atmosphere demonstrating respect for peers and supervisors Assist other members of department/team as needed when workload allows Foster senior level partnerships with creative/account colleague Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager Uphold the Company Values (the 3 E’s) in all decisions and interactions Management Responsibilities Assign work to assure project deadlines are met Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs Provide constructive and direct ongoing feedback to direct reports Evaluate performance of direct reports and complete and deliver performance reviews Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions; anticipate/address performance issues quickly and directly Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head Provide ongoing guidance to all team members and be available to them as a resource foraccount/agency/departmental policies, procedures, etc. Qualifications College Degree, preferably in marketing, advertising, communications or science/medicine 4 years Agency or comparable experience Excellent written and oral communication skills including ability to write basic documents(Creative Briefs) Maturity to handle senior-level Client contact Understanding of business principals Thorough knowledge of, and depth of experience with, marketing/advertising Ability to manage and train staff, including prioritization of creative hours
$90,000 - $116,500Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.Link to Recruitment Privacy Notice: https://www.omc.com/privacy-noticeFor US Job Seekers:It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
Locations
- United States of America, New York, New York
Salary
90,000 - 116,500 USD / yearly
Required Qualifications
- College Degree, preferably in marketing, advertising, communications or science/medicine (degree in marketing)
- College Degree, preferably in marketing, advertising, communications or science/medicine (degree in marketing)
- 4 years Agency or comparable experience (experience, 4 years)
- 4 years Agency or comparable experience (experience, 4 years)
- Excellent written and oral communication skills including ability to write basic documents(Creative Briefs) (experience)
- Excellent written and oral communication skills including ability to write basic documents(Creative Briefs) (experience)
- Maturity to handle senior-level Client contact (experience)
- Maturity to handle senior-level Client contact (experience)
- Understanding of business principals (experience)
- Understanding of business principals (experience)
- Thorough knowledge of, and depth of experience with, marketing/advertising (experience)
- Thorough knowledge of, and depth of experience with, marketing/advertising (experience)
- Ability to manage and train staff, including prioritization of creative hours (experience)
- Ability to manage and train staff, including prioritization of creative hours (experience)
- $90,000 - $116,500 (experience)
- Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance. (experience)
- Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice. (experience)
- Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice (experience)
Responsibilities
- Understand the creative process and provide ideas for improving existing executions
- Understand the creative process and provide ideas for improving existing executions
- Ability to see the big picture, identify key issues, and provide proactive tactical and strategic recommendations
- Ability to see the big picture, identify key issues, and provide proactive tactical and strategic recommendations
- Demonstrate mastery of brand category and competitive data, including key studies
- Demonstrate mastery of brand category and competitive data, including key studies
- Seek non-traditional solutions to marketing/marketplace problems
- Seek non-traditional solutions to marketing/marketplace problems
- Internalized marketplace events, market research, etc., and develop and communicate strategic/tactical recommendations for the brand
- Internalized marketplace events, market research, etc., and develop and communicate strategic/tactical recommendations for the brand
- Oversee/manage the tactical plan development process, while contributing to tactical plan design:
- Oversee/manage the tactical plan development process, while contributing to tactical plan design:
- Communicate key client issues/initiatives to team
- Communicate key client issues/initiatives to team
- Oversee creation of competitive review
- Oversee creation of competitive review
- Generate key issues/objectives/strategies
- Generate key issues/objectives/strategies
- Supervise development of tactics/budget/timing
- Supervise development of tactics/budget/timing
- Manage internal approval process
- Manage internal approval process
- Keep senior management briefed on account activities
- Keep senior management briefed on account activities
- Foster a positive and productive team atmosphere and establish credibility both internally and externally
- Foster a positive and productive team atmosphere and establish credibility both internally and externally
- Facilitate and maximize client relationships
- Facilitate and maximize client relationships
- Maintain regular client contact at all levels and become integral part of client team, ensuring that the client is updated and briefed on all relevant account activity
- Maintain regular client contact at all levels and become integral part of client team, ensuring that the client is updated and briefed on all relevant account activity
- Ensure that all agency work represents the best we have to offer -- strategically sound, arresting creative, error-free
- Ensure that all agency work represents the best we have to offer -- strategically sound, arresting creative, error-free
- Ensure that client is perceived positively within agency
- Ensure that client is perceived positively within agency
- Understand the client’s perspective and challenges, and communicate these to the entire agency team
- Understand the client’s perspective and challenges, and communicate these to the entire agency team
- Demonstrate a thorough understanding of the client's business and actively seek opportunities for further account development
- Demonstrate a thorough understanding of the client's business and actively seek opportunities for further account development
- Foster client understanding of the agency’s needs and perspective
- Foster client understanding of the agency’s needs and perspective
- Establish credibility with clients at all levels
- Establish credibility with clients at all levels
- Communicate effectively and professionally both internally and externally
- Communicate effectively and professionally both internally and externally
- Demonstrate good problem-solving and interpersonal skills
- Demonstrate good problem-solving and interpersonal skills
- Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
- Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
- Remain calm despite high pressure situations
- Remain calm despite high pressure situations
- Project a professional, positive attitude toward peers and clients within the department and the agency
- Project a professional, positive attitude toward peers and clients within the department and the agency
- Embody service-oriented attitude and uphold quality standards in servicing the client
- Embody service-oriented attitude and uphold quality standards in servicing the client
- Maintain accurate time sheets
- Maintain accurate time sheets
- Foster a positive team atmosphere demonstrating respect for peers and supervisors
- Foster a positive team atmosphere demonstrating respect for peers and supervisors
- Assist other members of department/team as needed when workload allows
- Assist other members of department/team as needed when workload allows
- Foster senior level partnerships with creative/account colleague
- Foster senior level partnerships with creative/account colleague
- Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager
- Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager
- Uphold the Company Values (the 3 E’s) in all decisions and interactions
- Uphold the Company Values (the 3 E’s) in all decisions and interactions
- Assign work to assure project deadlines are met
- Assign work to assure project deadlines are met
- Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized
- Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized
- Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers
- Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers
- Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs
- Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs
- Provide constructive and direct ongoing feedback to direct reports
- Provide constructive and direct ongoing feedback to direct reports
- Evaluate performance of direct reports and complete and deliver performance reviews
- Evaluate performance of direct reports and complete and deliver performance reviews
- Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions; anticipate/address performance issues quickly and directly
- Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions; anticipate/address performance issues quickly and directly
- Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts
- Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts
- Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head
- Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head
- Provide ongoing guidance to all team members and be available to them as a resource foraccount/agency/departmental policies, procedures, etc.
- Provide ongoing guidance to all team members and be available to them as a resource foraccount/agency/departmental policies, procedures, etc.
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